MyUsage Reviews

Inexplicable, in my life had spent so much work when electricity is involved, and if we talk about money there are no ways to qualify the lack of respect for customers, they charge about $ 3 daily or not in your home plus the consumption of electricity that is 12 cents a kw and if that were not enough there are charges that apply to the account and end up paying a lot of money without using the service, believe me if there was a lower rating I would give less 5👎

I have no idea why our provider made us switch to MyUsage, but as far as I can tell, there is no tab to explain anything about how to read it or use it. Instead of a simple ‘pay your bill’ prompt, there is only ‘add funds’. Add funds to what??? I have never added funds to anything to pay a monthly bill. Then, when you enroll in what I assume to be monthly auto pay, it does not tell me when it will start.
The graphs have lines in addition to the daily usage bars, but, as far as I can tell, there is NO explanation as to what these lines reference.
How about offering a walkthrough tab? Not everyone is as knowledgeable about apps and utilities as some of the other reviewers, and if I could, I would leave a ‘0 star’ rating.

Jea is an overcharging scamming company. People are barely making enough to make ends meet and they overcharge on power. I’m rarely home and my ac is always off but they claim I’ve used $5 worth on energy. It’s barbaric! I’ve never used that much energy ever even during the sumner my numbers aren’t that high. You can’t predict how much you’re going to need cause it’s always different. No one can explain anything and the agents are rude and nasty. It’s a monopoly and unfair to the hard working people of Jacksonville. Someone needs to open another power company. I’ll break my finger trying to switch

MyUsage is super nice to have, as it makes paying your bill convenient... but, unfortunately MyUsage is not laid out very well. 😔 It’s pretty confusing to navigate (especially at first). I’m glad to have it as a payment option, but wish it were more user friendly! I use apps to pay almost all of our bills, and this is by FAR the worst one to use and understand.

The UI is decent although very dated looking. The font choices makes me think of Windows and the and the font size to overall UI seems like this was just quickly scaled when the larger iPhones came out instead of trying to make a proper scaled view or testing that the universal view looks good on all screens. The graphing library used to chart my electrical usage is very readable but could use some filtering options based on temperature so I could see trends of usage on hot vs cold days. I am unable to set up the push notifications due to an error or “ContactId is required. ContactId should be an integer” which is too generic of a user displayed error for me to actually address. I’ve updated my entire contact information list from the contacts tab and that did not seem to resolve it. It’s better than nothing but there are definitely rooms for improvement. Hoping to see some meaningful updates soon that make using MyUsage more meaningful.

I love the “pay-as-you-go” ability, but wish MyUsage was more user-friendly! Developers: Please check out the SmartHub app! I was using that in my previous location, and it was amazing. I’d like there to be a function in this app that allows users to drop money into their electric account easily (transferring money directly from a linked bank account) through MyUsage , without having to leave it.

I think that it’s not good that I can’t go back as far as I like to view my usage/ $$ spent etc. And it’s even worse when you go in the electric company whom are offering the service and they are lost. I’m told over and over we can’t see what you owe . There is no one you call call or speak to in regards to your account .there are no numbers or address to contact any one having any thing to do with my usage

It gives you the data you are looking for and to track your daily consumption as well as being able to pay directly through MyUsage .
My two biggest concerns are:
• It doesn’t remember your payment method even though there is a check box to remember your payment method. You have to enter your debit, credit or checking account information every time you want to make payment. Just adding this feature alone would make this almost a five star app. Very frustrating when you check the “remember payment method for future use” check box and it still requires you to enter that payment method every time.
• The UI is not user friendly. You have to really look around to figure out where to go. Not intuitive. Usage and Balance would be nice to see combined since you have to go back and forth between the two to see cost per consumption compared to other days and temperatures.
• The graph under Daily Usage needs some work. It’s showing two columns for one day and the above data isn’t always synced with the data in the calendar view. And the two references on the side don’t appear to be correlating to the data thats being shown in the graph.
Not far being a really great app, good job! Thank you

I would like a total at the bottom. That way I don’t have to get out a Calculator. Also, I think most people don’t care about the breakdown of the numbers. We just want to know what’s coming out of our pockets.

So not sure if there was an update but I can no longer see my bill, like the actual print out version. The previous bills are gone also. I need those forms. Thanks..

Love MyUsage but wish I could see the breakdown/detail between elements without having to login on a browser. Also would be nice if payments could be easily made directly in MyUsage without having to be re-directed to the MLGW site.

It is easy to use. I just don’t really like the way it post your payment after it is made. It makes it look like there is a balance. It could just be me.

This is a good app, and I really like having it show me on a daily basis what my balance is. However, when I need to decide how much money to deposit into my account, it would be really helpful if it would show me the total I have used in the last month, in the last week, in the last two weeks, or the total I used during the current month last year even.

Not happy with continued recurring balance after paying off my balance 2x.

I enjoy using this app to pay my utility bill. MyUsage makes it very easy to check my energy usage and make payments with my credit card on file.

This’s a wonderful and simple app, if your utility company is using smart meter technology, all you have to do is tell MyUsage your account information, and if your company is listed you’re good to go.

I have had MyUsage on my phone for a long time and love it. It keeps you organized, aware, and in touch . Life is much easier with it !!!

The pre-paid electric is very convenient but it uses a lot of money up and go fast for my bill, but I doRecommend using MyUsage also.

Wish we could make payments as well over MyUsage . Don’t see the justification of not being able to pay as a pre paid account holder. We have an account and meter numbers why is there a divide? Other than that all good 👍🏼

Cannot pay my bill said I’m already set up but won’t take my sign on from their website which was simple and quick now for the second month in a row I have to call customer service and pay by phone. Please stop upgrading if it’s not been tested it’s a huge headache.

Not sure why this is even an app if it just takes you to a separate website where you have to enter in all of your information you already did into MyUsage ? Also trying to make a payment is so annoying. I’ve gotten a confirmation email when the website says that the information is incorrect.

I love the ease of this service and you get email notifications and you can pay by phone