DS audio app not working? crashes or has problems?

DS audio Status

Published by Synology Inc.

**You must own a Synology NAS to run this app, and be running the Audio Station
6.5.

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Common dislikes about DS audio app

- The app does not allow for signing in with quick connect on network.

- There is no option to create playlists or edit/add tracks to playlists.

- There is no way to scroll through the library by song.

- The app freezes when opening the "player" setting, making it unusable for some users.

Have a Problem with DS audio? Report Issue

Common DS audio Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DS audio app on iOS and Android devices. Solve all DS audio app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DS audio iPhone Issues and Solutions

DS audio iOS app crashes, not working, errors
DS audio iOS app network issues
DS audio on iOS has black/white screen

DS audio Android App Issues and Solutions

DS audio has errors/crashing/not working
DS audio server network connectivity issues
DS audio has black screen

DS audio iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DS audio app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DS audio app crashes or not working on Iphone (iOS):

Close and restart the DS audio app on iPhone
Update DS audio app to the Latest Version for iOS
Uninstall and reinstall DS audio iPhone app
Update your iPhone to the latest iOS version

Fix DS audio on iPhone unable to connect to server/internet connection issues::

To resolve DS audio network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DS audio black/white screen (blank screen) on iPhone:

Follow the DS audio iOS app troubleshooting guide Here →

DS audio Android App Issues and Solutions

Fix DS audio not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DS audio app issues:

Force Stop the DS audio App
1. On android, goto "Settings" » click DS audio app. » click "Force Stop".

Update DS audio to the latest version on PlayStore

Clear DS audio App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DS audio app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DS audio.

Fix DS audio unable to contact server/ DS audio internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DS audio » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DS audio » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DS audio on android.

Solve DS audio black/white screens issue on Android:

Follow the DS audio android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS audio.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit DS audio Website

62.5% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit Synology Inc. Website

About this app

DS audio allows you to stream music stored on your DiskStation with an iPhone/iPad wherever an Internet connection is available. And if you have dedicated stereo speakers at home, DS audio can also become a remote control to stream music to them. NAS > DSM 6. Better yet, with the offline mode you can listen to songs stored in the device’s local memory for when no network connection is available. You can browse music by albums, artists, folders or genres, create your own playlists or share them with your friends, and even rate your music! **You must own a Synology NAS to run DSaudio, and be running the Audio Station 6. 5.