Contact ColorSnap Support

I have only just got this app, but I’m already ultra annoyed with it. Every time I try to add a picture for color match or even to paint a room it “freezes”. Not in the sense that it stops working at all; I can select photos, go from album to album, but it will not proceed past that. I cannot cancel the action or select that I’m done. So I have to force close the app to try again with something different. I tried the virtual reality instead, but I think the room I’m looking at is too small and it will not recognize the wall. And if it does it makes everything the color I’m looking at, including my painting, etc. That’s not very helpful. And it doesn’t save my color choices in the VR mode. Anytime I move away from it I have to re-select everything I picked. Maybe I need to create an account? Haven’t gotten that far. The app prompted me to review, so I did. I hope it gets better

I am a property manager and oversee renovations of apartment units. I bought the datacolor ColorReader EZ in order to match existing paint colors when we need to touch up the paint. We use Kelly-Moore and Benjamin-Moore paints exclusively. To test it out, I scanned a spot of a wall that had been freshly painted with Kelly-Moore Swiss Coffee. I was so disappointed that the device came up with five different readings of the same area of the wall under the same lighting conditions, none of which were even white much less the Swiss Coffee! This reader works somewhat if you’re looking for a paint color that works with an object, but NOT for the purpose of matching wall paint. I found out that my bedsheet color matched with Sherwin-Williams Butterscotch, which is useless info for me, but at least I know it works for *something*! Glad I can write off the cost as a business expense and that there’s no charge for using the app.

There are several things I’d fix: 1. It’s really frustrating I can only choose 1 color at a time to paint an existing picture of my house, even though I have a paint pallete. If I choose a different color, it repainted everything with that new color. I can’t see how accents work with each other. 2. If I repaint the same picture several times, it starts to change the color to a whiter color than it was. It doesn’t seem to match the color I picked at all. I keep having to save my picture and reload it to get a deeper color of what I want(think of it as double coating) but this doesn’t work at all on a picture that has dark colors. Our house is deep red and I can’t get the light gray color I want to be represented without it still showing tons of red. I can’t get an accurate representation