Contact ADT Pulse Support

Do not use ADT they lie to you. I was told by my tech that I would have 3 days from complete installation to cancel services with no fees or and money required. However that wasn’t the case. They installed the panel and window sensors. Then left. Then came back a couple 1-2 weeks later and installed the cameras. On this date with everything installed was when I was informed my 3 days started. After all, how do you know you want a product until you get the finish product. After playing with the system for a day I noticed the camera quality to be very bad. Plus the cameras can only take 30 second clips then you have to wait 3 minutes to take another clip. This is unacceptable. So I called to cancel and they then told me that to cancel it was 3 days from the original install. I was very upset to say the least. So I tried to still cancel and now they want pay for all the equipment and pay 1200 dollars just to cancel. Do not use ADT they are liars and now I’m stuck paying over 2,000 dollars for a service I did not want and with outdated equipment and services... so disappointed in this company.... please don’t waste your time or money.... Lol look at their response... they don’t care about you..... they didn’t even read my complaint... I want my money back not more bad cameras...

I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and ADT is not providing me the service I signed up for which included the use of ADT pulse app. I do have the most recent version 8.6.1 and still doesn’t work.

The purpose of the app is to be able to control the panel and it’s functions, however it lacks some of the panel functions. You can’t set up schedules from the app (must go to actual website on a webpage), you can’t bi-pass any doors or windows through the app. All it’s good for is turning on the alarm and turning off the alarm, nothing more. Pretty useless. Everything else must be done from the website. Absolutely worst service ever! Once again the app gives “operation fail” for controlling any of the outside lights that are assigned. This was an UPGRADE I paid for and it’s constantly failing! Setting up schedules had to be done on the computer. That was done and it worked for 1 day and now the app no longer responses and the lights are off! Unless I now manually turn them on they aren’t working and I must contact ADT to fix the issue! It’s a pandemic I DONT WANT YOU AT MY HOUSE! Pathetic! Do not get this service! As soon as our contract is up we are dropping them! By the way all positive reviews AREA IN FACT FAKE! Their service has sucked for the past 2 years that I’ve had them!