Avis - Car Rental Reviews

by Saved J.O.Y

This is the 2nd time I’ve rented a car from this app & EVERY car I’ve ever gotten has been run down. Today I picked up a car & rep said there wasn’t any damages to it. After getting into the car, not only did it have chips on the bumper but the drivers seat seems broken (I went back into the location to info rep. & he said there weren’t any more cars. The car is suppose to be an upgrade and it rides HARD like there’s a problem with the tires, it pulls to 1 side as if it needs an alignment, it rumbles & accelerates hard as if there is a problem with the transmission. I had to wait over 45 min. for the rep because he was cleaning cars. Waiting caused need to be late for some very important meetings. Therefore, I had no choice but to leave in this broken down car. The last car I rented was a nice full size car with lots of upgrades ( unlike this one) but, it was obvious someone had smoked in it. I drove it out of town by myself at night and I wasn’t sure the car would make it. When I got to Atlanta I had to switch the car out & it wasn’t any better. This will be the last time I will rent a car from this app until they begin to get newer & better fleets of cars.

by Wtfsmokeshop

I booked a prepaid car using Avis.. I arrive after taking a $30 Uber to get there and am informed they “can’t” rent to me. Keep in mind I am a preferred member with over 60 rentals this year alone. I was then directed to call customer service to return my car. I asked for the number and the response was “this this app site doesn’t have a customer service number call the number that’s on your email.” When I then showed this “this app agent” that the number on my email to call for issues was in fact her local branch’s direct number. Still no help.. finally I was able to google this app customer service and get through to the billing department and get a refund. This did not help the situation as I was at this location with a newborn baby and a rude this app agent. After a little research I’ve seen several complaints about this specific location. Rock hill galleria is a privately owned franchise and they constantly have complaints about the owner himself being just as rude. Why this app hasn’t stripped him of his ability to ruin their name? I have no idea and until this rude, inconsiderate, and poorly ran this app is not allowed to use their name I will never rent from you again.

by GigiBean123

I have had the this app “Preferred” app for two car rentals now. The first car rental I had to go to the counter instead of being able to pick my car and walk right to it. After I got to the counter the price was more than double my original reservation. It was eventually rectified but not without arguing with the customer service rep. My second rental I still had to go to the counter to be told which vehicle instead of being able to go directly to the car from the number on the “Preferred” board. Both times I was unable to choose a vehicle from Avis as it advertised. I’m now trying to add a second form of payment using Avis and it instead defers me to call Customer Service even though Avis says it can store up to four credit cards. The whole point of Avis is to aid in convenience, but it is nothing more than a hassle. Do not recommend this mess.

by TakenByPicture

This applications setup process is totally broken and non-obvious. It automatically latches an email address without means of changing it. It grabbed my personal email rather than work.

Avis on first use has a giant create account button (80% of the screen) there is also a create account with wizard number. But if one has ever logged into the website, the apparent correct action is none of the above. Instead, one clicks the tiny login button. The error messages associated with try to create an ‘App’ account, when one already has.a website account are woeful. (The are apparently one in the same, but the error message doesn’t say, an account already exists, it says “parameter error’.. the this app customer support attached to the error messages was woeful.

The initial screen shows a primary create new account button, or a create account with wizard number. If you already have an account, use neither, use the login button at top right. And then, in spite of prompts use only account name, not the promoted for wizard number. On a 2 to 19 scale, Avis is -1 waste of time. Truly BAD, BAD, BAD.

On a scale of 1 to 10, thirds account setup pages are a zero.

Not to mention the use of 0’s embedded into alpha strings so users cannot tell if a given character is a zero or an ‘O’. AVUS truly gets a total fail on Avis. It is as if Avis was never field tested with real customers, just pure junk.

by 1samchaps

We arrived at DFW very excited that we were going going to be able to rent our Toyota Prius that we prepaid online almost $400 for a week. When we got to the counter the agent asked if that was what we rented? I showed her that and her reply was we rented it out earlier that day. I explained to her we wanted the Prius Becuase we were looking into purchasing a Prius And this would be our opportunity to test drive one. She said we don’t have any Prius and the only car they had was a Toyota Corolla. I then asked is their anything that was similar to a hybrid? Her reply was we only had a Toyota Corolla. I then told her that this app bait and switched my purchase for the rental. If I would have known that I would not be able to rent my Pruis I would have went else where. They did not to remedy the situation even though I gave them the opportunity. I added a driver and they charged me over $150 dollars as well. But they did thank me for being a preferred member. I will never rent from this app again. Very poor service.

by Rdw Traveler

I first checked in at the ORF this app counter. The lady at the regular counter was nice enough. However, I was directed over to the preferred counter inside the parking garage. That clerk was rude and seemed like I was bothering her. I was practically the only one there, besides her. The airport was pretty empty. I made it to the car, the car’s first check inside the dark parking garage seemed ok, and it had the “car has been this app sanitized” sicker on the mirror. Once I got out of the garage and into the light, I learned it was not cleaned. It had nose (or finger) smudges all over the back two side windows. A few days later, I opened the passenger side front door to get something. There were two chewed toothpicks in the door handle. I’m pretty sure more time was spent hanging the “cleaned” sign than actually cleaning. Other than that, the car runs great and is great on fuel mileage. The windshield washer is bone dry.

by Rowdy Adams

I am new to the this app Preferred group but after 4 rentals, I am very much less than impressed with the service, Avis , and the system. My first rental with this app ,I waited 1 hr 45 mins in St Louis to get to the counter and had to wait an additional 30 mins for a car After I had reserved online etc. I had signed up as a preferred member. The following week in Indianapolis I was told this app couldn’t rent me a car because the system showed I hadn’t returned my previous rental. 2 weeks later in San Antonio, Avis alerted me that my car was ready the night before and to go straight to the preferred counter. When I landed, Avis told me there were no cars available but to check with the preferred counter. I waited 30 minutes in line AGAIN and was told there were no cars available. When I gave my Wizard #, viola the car I had reserved came up and was ready. Am currently sitting waiting on a car after I had reserved is wizard# etc….

Strongly reconsidering my choice of change rental companies. BTW, came to this app via the Capital One United Club MilagePlus card…

by Jdevans4agec

The little issues (mentioned below) combined really make using Avis a chore when picking up the car.

Making reservations:
- Upcoming rentals seem to be sorted by modification date rather than pick up date (e.g. later rental listed at top before earlier rental)
- Pictures in app look cheesy, always outdated or un-rentable vehicles shown
- I like option to select prices with tax, that’s helpful, should be a profile level setting to keep on/off continuously

Picking up car:
- When trying to chose/view other cars in app, that has been disabled for me and I receive an error message saying “There was a problem with the payment method on the account. Please update it and try again”.
- No idea why since the credit card saved to my account is correct, not expired and used to pay for rental (confirmed obviously by rental charges on that card after return)
- And my name/space number wasn’t listed on board at pickup, no email informing me about me assigned car either
- I asked the associate at Preferred desk about error message - they told me it’s because I wanted to pay with cash?! How’s that possible when my reservation used the credit card on my profile?! Very annoying
- Express pass doesn’t work all the time at exit gate either
- Frustrating process ruins whole experience

Returning car:
Returning process through Avis was pretty easy.

by SurfGravy

While this latest release is leaps and bounds better, there’s still some work needed to make my UX an A+.

Give us full access to all rental modifications. As a user I would like the ability to return my vehicle before the date of the scheduled return. For example, Avis will not let me return my vehicle one day early. I am only able to add days to my rental.

Full access to reservation mods would make any change far more efficient for the user, and here’s why:

The 1800 preferred automated/rep phone user experience is very clunky, very slow and forces the user to *only* use voice prompts, no keypad entries are allowed. Not only does the user need to repeat their entries, but annoyingly loud. This is a security risk when making mods in a public space. Aren’t most customers renting cars away from home or in a public space?

With that said, my other alt is to make the mods via web, but the web’s UI and UX is buggy, often timing out during fetch, or just does not have most basic rental modification features.

Calling and speaking to a rep is an absolute nightmare, even as a preferred plus member.

Please consider my user story for your next app development sprint, it would greatly improve the UX. Make my UX magical...Mind the gap!

The details are not the details; they make the design.

by Shellbo6987

Avis wouldn’t locate me at the car rental return, it kept saying to update the gps. So it’s been a few days and the rental is still showing as current in Avis . I put the keys in the after hours box at the airport but couldn’t ever check in.

There needs to be a way to edit the times for a rental once the location is sold out even if the price doesn’t go lowered if the rental time is shorter. When I got to the location I was 7 hours after my listed time but since the location was sold out I couldn’t put in my new flight arrival. I got a signed a car at noon, got to the airport location and got my car number and got just sitting in the front seat when a stranger came to my door saying that this was his car. I asked what time he reserved it and it was 9:30(he was an hour early). I was 7 hours after my rental start time. Not sure how anyone could have messed that up. He went back and got a new car but it was very sketch to have a stranger knocking on my door in the dark.

by Benyor

I never had so much grief dealing with this app in New Zealand. I rented a car for 3 weeks and had to extend it by 2 more weeks so I called this app and asked to extend. this app representative in Christchurch New Zealand was very nice and cordial and confirmed I can keep the car for 2 more weeks at the same rate. Few days after I returned the car I was shocked when I received the invoice. this app doubled my rate from the day I rented the car. I called many times arguing with customer service in Auckland that I was told the rate will not change. A few days after, I received a very frustrating email for a lady (I still have her email on file) from this app Auckland customer service letting me know the rate is the rate and my request has been rejected. She also added I need to provide her with the name of the person I talked to to validate my claim. She implied I was lying. Im used to this app in the US which would never do that to any customer. But I guess outside of the US, customers are at the bottom of the list. I’m going back to National!!!

by J1ill

I’m so sorry! Because I LOVE your company, and I LOVE your employees, Avis change is just not so great. I travel every week for work. I used to get push notifications every time I landed and took my phone off airplane mode. Now I have to sign In nearly time, I don’t get push notifications, and I am usually on the ground about 15 min before Avis acknowledges that I have a car rented for today. Face recognition - I’ve clicked to turn it in every time I’ve signed in and it still isn’t kicking in.

(Also, Sacramento this app has a lot of issues picking up the cars and with even getting to the rental center, but all the other cities are great).

I’d love to see Avis improved to keep up with all the other great aspects of this company. (Aside note - SFO - best rental experience, consistently, every time, and your employees simply ROCK. Exceptional everywhere I go!)

by 176465536728

I was worried when I reserved my rental for my late night trip to Albuquerque and trying to find a car that would be available after midnight but this app said they’d be there. So when I arrived at the terminal in the rental car area I was ushered through to the garage where preferred this app renters were to be met by someone with my vehicle ready. Finally arriving all the way out there hoping to be quickly seated in my new rental, I was met by darkness and my name was no where on the preferred rental board. I also could not find any attendant at all due to the fact that they all went home. So I made my way back into the terminal to talk to Melissa who thankfully was still there and was able to help me access a car and put me in the right direction. Too bad the left-hand didn’t know what the right hand was doing as the inside counter person had no idea of the staff activities in the garage. So if you’re arriving late, call ahead and get the facts about your car and be sure to grab papers and keys before heading to the garage after midnight. I did try calling from my connecting flight in Dallas just to make sure everything would be well when I arrived late in New Mexico by calling the this app 800 number , which put me in a merry-go-round of voicemails that took ne nowhere close to Albuquerque‘s car desk area to ask any such questions. In the end, all was well.

by FabFive95

Had confirmed reservation in BLOC / downtown LA only to arrive and be told there were no cars. Solution was to pay for a Lyft to LAX to pay a HIGHER rate and waste hours of my families weekend in the process. 2019, “the cloud”, modern telecom networks and this app can’t figure out how to keep their inventory updated in THEIR system??? Am I remised to state that this is their fundamental business? Not good...

Update - this app rectified the situation eventually and am glad they took responsibility for the situation, expressed sincere apology and reconciled. Would’ve put a 5star after ordeal if I had not had to put in >30min in phone, two different calls, and writing this review to get “attention”. I will be calling ahead to confirm future reservations at smaller distribution sites that have a high probability of being inventory limited and or not “up to date” in the system.

by Ms. Lips

I have rented a lot of cars over the years but the Customer Service of the this app Preferred Counter at Ontario Airport and the this app Counter when Preferred is not available is awesome! They always take care of me one way or another. I love the way this this app App is set up now that I know how to really pay attention to it I was going to the counter all the time not realizing my car was already available with the lane number, what type of car and the fuel status. Having this feature takes the guesswork out what your getting and if you need to make changes because it was not what you expected, the process at the counter is easier to adjust to accommodate you to getting into more of what you desire! Thank you this app!

by Perpetually Tired

Over the years, this app has made a consistent decline in the quality and amenities included in the basic full size vehicle. It’s very disappointing to feel as though I’m getting less and less for the same amount of money I spend. In addition to this fact, this app has become less likely to issue significant upgrades, unless it is clearly convenient for your station representatives. I used to be part of the this app First program- what ever happened to that program? Now when I get upgraded, it’s to a gas-guzzling SUV (which I NEVER ask for because I prefer driving a regular sedan). It’s almost as tho you can’t get them rented- so why not give them as upgrades. I DONT LIKE RENTING SUVs. I just want a sedan with leather seats, and I prefer Ford since that’s what I drive personally. These requests seem to always inconvenience your local station reps.

I used to be part of this app First- a higher tier Preferred program that was actually pretty good. Bring that back please

by Ethan Stids

This is the best car rental business I have experienced in my years of travel for my job. Kaylee and Sheri are always here when I do a Saturday or Sunday pickup. They are totally organized and on their game at Superior customer service. When they are busy they always come out to acknowledge to everyone they will be right with us, they move the line very quickly together. These ladies also clean the cars!! The cars are always super clean and washed and ready to go. If you are tired of standing around at enterprise and waiting for a clean car long after you rented it. Go here!!! You will not be disappointed. I’ve been coming here for 6 weeks straight and they do not miss a beat here. Forever Lancaster this app!!! On Avenue J.

by Ephesians525

I have used this app for the past year and have told everyone I know how great the service and cars have been. Well, this Camry I currently I have now, runs great, was clean but someone had smoked in the vehicle. The car was dropped off at my workplace and when I got in the car I noticed it right away and didn’t have time to exchange the car if I wanted to keep my schedule. I have been driving with a rear window partially open even though it is cold, it prevents me from getting a headache. Just wanted you to know. I am renting a vehicle for a personal trip to Albany NY this weekend and hopefully don’t have this issue again. I totally understand that it is difficult to managed drivers who smoke vs those who don’t but it is a big concern for me and my wife. Thank you for your time. Mr. Albert Vazquez

by 8Brian8

I just flew into Boston early this morning and per instructions front this app used Avis to “choose my car.” When I did the only cars presented to me were premium SUVs that were presented as $500 to $950 upgrades over my economy car reservation. No economy cars were presented for selection. I believe that if my class of car is not available that I am supposed to not be charged an upgrade to obtain an available car. Eventually I got the situation resolved by going to the this app Counter and waiting while they sorted out this fiasco (the counter staff were very very helpful and very present to work with) the point is this app preferred is supposed to allow you to avoid having to go to the counter to rent your car. This is the third time this has happened to me with Avis. It’s a very poor design. From now on I’m going to ditch it or go to another rental company.

by Iphone Shan

I have rented cars from several rental company’s over the years. Recently I decided to give this app a try. I downloaded the this app app and couldn’t have been happier with how easy it was to use. It gives several options to choose from on a variety of things. I reserved my car and basically walked into this app and the employee asked my name, handed me the keys and my rental agreement that was already printed and ready to go. It was fast, easy and the employees (Virginia Beach Blvd location) were friendly and informative. I won’t use any other company except for this app. I also have turned my family and friends into this app. Thank you this app for your customer service and for making my car rentals a quick and easy experience.

by Such Poor Service

I had a reserved pick up for 3:30am. I arrived 10 mins early to find no one at the counter. I then had to wait 40 mins for someone to show up. I called customer service twice during my wait and one of them actually told me that I just have to wait with no other assistance. After the 40 min wait 3 this app employees show up together. They told me they were on break and forced to take breaks at certain times. Even though they had a print out on the desk that clearly said I was picking up at 3:30am, ALL THREE of the employees took a break at the same time. Truly unacceptable and weighs heavily on my future rentals. What’s the point of being a Preferred if your treated like you don’t even exist.

By the way, the three employees could not care less and presented as if this is normal for people to have to wait for them. If it’s true to have all employees break at the same time, the management seriously needs to be re-evaluated.

by Ventas14

I tried to reserve a mustang GT on Avis . It would not give me the option. It did however say Mustang with no real details. I arrived at the site and in the spot was a regular Mustang. I went to the counter and asked why I wasn’t given a GT or the option to rent a GT. They said they could do it but it was going to be 1000 dollars more expensive. And they were giving me the car I requested. I explained this did not happen the last time I rent or the time before. And that I never was given the option for the car I wanted even though it was there. The counter clammed up and said take itnor leave it. All while telling people cars were coming and having no one was receiving a vehicle. The last time I rented I got the vehicle I was looking for with great service. I was expecting to have a certain vehicle for Memorial Day and felt like I was taken advantage of. I excepted the vehicle that was there and left highly disappointed in the whole this app preferred experience in Denver.

by Mikeua68

Twice in a row I have received a rental car from this app that had not been cleaned, didn’t even have the trash removed. This time though, the previous user smoked in the car, it reeked of stale cigarettes and ashes all over. This is not acceptable for a second time in 2 weeks.

I called customer service because I was in a rush when I picked up the car and could not complain to the this app rep at the counter. When I called customer service, they didn’t even take my name but said they would notate my account. I had to force the customer service rep to notate it so that I would not be charged the $250 fee for smoking in the car. Hope the previous renter gets charged.
Also, the last time I rented a car from this app and reported it not being washed, they said “We will be sure to train the person to not rent a non washed car”, this time I will be expecting some type of retribution for the inconvenience of having to wash my own rental car and trying to get the nasty smell out.

by Fthom1775

I was in line awaiting my turn at the counter at the Atlanta rental car center. There were approximately 6 people in front of me. It was taking unusually long for the people at the counter to get their cars. I thought they were just too chatty. Finally when it was my turn, Lucy greeted me with a smile and told me that it may be a few minutes because the my car wasn’t ready. They were running a little behind. In the mean time she encourage me to download the this app app and since I was already a member, to update my profile. She made waiting pleasant with a big smile a great customer care. Lucy when your boss sees this, you have some explaining to do! ;-)
Sincerely,
Carlos Henriquez
Preferred Member
C9E513

by CamZL1

Upon starting a reservation with my iPhone 6s and iOS 11.2, everything works as expected until I choose to complete my reservation. Then Avis states I have been log out due to in activity. Clearly this is wrong as I am using Avis step by step to complete my reservation. It then tells me I must log back in to continue. With this version there is no Working login screen for existing users. It says to click here for existing users and then enter your wizard number and password but then it just tells you you already have an account please login instead. I still can’t find the login button. Avis used to work.