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I recently purchased 2 tickets for Parasite knowing that there’s an exorbitant surcharge per ticket. The transaction process in this app is far from clean. The app hung when I tried to purchase, so I pressed the cancel button and went through the process again. It asked if was sure and I said yes. It then hung a second time, so I pressed cancel again figuring I’m going to either have to purchase at the theatre or online. I checked my credit card app first just to make sure the transaction(s) didn’t go through and to my surprise, both of them did! Now I’m stuck with 4 tickets and 4 exorbitant surcharges when I only wanted 2 tickets. I tried to chat with support, but the queue was too long and I had to get going to the movie. I called support and was able to get an agent, but she would only refund the ticket price and not the surcharges because they were, “non-refundable.” So let me get this straight - you charge an exorbitant surcharge, your app is broken and then you don’t refund? Ridiculous policies and horrible customer service. I will never be using this criminal outfit again. When the app hangs like that, why even offer a cancel button? When I hit cancel, it asked, “are you sure” and I said yes. Apparently it still goes through with the transaction and charges you anyway.

Loved fandango... But after what happened to me recently deleting and buying from theater sites directly.. Bought 2 tickets for uncut gems for 10:30 pm for Friday night and something came up last min.. Since i always buy from the app you get a coupon 5 discount. So i used it for my movie tickets. When i knew we couldn't make it i went to " cant make it" to get my refund fandango credit for another time i couldn't before i used my 5$ discount ... So only option was to talk to a agent... Well guess they were closed no agent available... So i couldn't reschedule or get my money back... So i woked up early Saturday morning to speak to an agent. Told them the situation and to my surprise he said he couldn't do anything because it was past the movie..im explain what happen and that i couldn't have done anything about it cayse they where offline no agents and he said he was sorry and that he was gonna forward it to corporate office.. Spend 30 dollars for nothing.. Got the email saying nothing they could do nor get me my refund... If you planning to buy tickets for late shows and life unexpected events prevent you from going to the movies.. Goodluck getting your money or fandango credit.... Buy from the theaters site instead... Ssve yourselfs the stress...

The app repeatedly crashed when I attempted to pay for the movie. I am talking dozens of times. When I finally got it working by first updating iOS (brand new update so the old one still should have had support) and then updating the app (brand new update, so the old app also should have had support), I forgot *this one time and this one time only* to change the date from the default date of the same day (yesterday) to the correct date (today). I found this out when I got a message asking me how the movie was last night, at which point customer service was unavailable. Today I told customer service all of this and they (to their credit, politely) told me that they would not issue an exchange for the correct date. I told them that if they did not that I would write this review, placing the blame for the problem primarily on the coders making the app, but also criticizing their exchange policy, and never use Fandango again. She said she was sorry but that was how it was, and we wished one another good day. Is any amount of convenience is worth paying twice for your movie even one time? This could have happened to anyone, and if you use this app it will eventually happen to you. Don't do it.