DIRECTV Reviews

by Melaninonfleek

DIRECTV is needs an entire makeover. Let’s start with the fact that it takes FOREVER to load. no other tv app on my phone is like that, then sometimes the tv shows I was watching will disappear from under the continue watching section. Like it’s 2018 my shows should NOT be disappearing, then when I go to rewatch the show that disappeared it sometimes won’t let you fast forward to where you left off at, so I have to rewatch the entire show again.🤦🏾‍♀️ (which I won’t do). also sometimes when you binge watch shows back to back DIRECTV will let you skip commercials and guess what instead of just jumping back to the tv screen it’ll basically hop to each commercial but don’t play it & THEN the show will come back on. Y’all do realize when it does that it takes as much time as a commercial does. Also what’s the point of having tv shows up there that I can’t watch ? And I’m not talking about premium channel shows either. The entire saved by the bell show was listed but I couldn’t watch it. hmmm let’s see oh yea and STOP PLAYING THE SAME COMMERCIALS. NO ONE WANTS TO WAYCH THE SAME COMMERCIAL OVER AND OVER AND OVER. You all also need to fix the FOX channel because it doesn’t work on my phone/app with none of my devices. I had to download the actual fox app. DIRECTV also freezes too much and I think that’s about it. You all need some serious help if you want me to come to corporate I’ll be more than happy to help make you all become more efficient and effective.

by Tmbanduccijr

This is such a sad attempt at a tv app I’ve ever had the displeasure of using. I had Comcast xfinity prior to signing up with this app and I wish I had never changed services. The xfinity app wasn’t great, but it was leaps and bounds ahead of this app. I’m running the latest iOS on my iPhone X with the most current update for the this app app, and it runs like garbage. When the this app app is constantly crashing, it doesn’t work right. 90% of the live tv stations don’t work. I constantly get an error alert that says there’s a network problem even though I have a perfect signal with 4G LTE speeds. Doesn’t matter where I’m at or what time of day I try to use it, DIRECTV is pretty much useless. I can’t even watch the on demand features because they don’t work most of the time either. DIRECTV doesn’t even work at home when I’m connected to the this app modem. It’s so frustrating! this app’s customer service is also useless. If you’re still shopping around for a decent provider with a good app for your mobile devices, I would HIGHLY recommend NOT going with this app. For such a huge company, you’d think ATT/this app could put out a halfway decent product, but alas it’s just a huge disappointment.

by KClas15

I have had Direct TV since Sept. 2016, I just moved in May 2018 and I moved my service with me. I called yesterday to see when my 2yr. Contract was up and I was told May 2020. I was confused about this so I ask how is that when I got this contract I'm September 2016. She stated when I moved my service and got the wireless mini genes instead of the mini genes I had they put me into a new contract. First of all I was not notified about when I changed to wireless mini genes that this would happen. The installation tech is the one who suggested that I get the wireless mini genes. I told the Supervisor of retention that I was not told this and he said that they sent me and email regarding this. We then confirm my email address and that was an email address I set up for only At&t. I no longer have that email address. I ask did Direct TV send me something in the mail and he said "No they sent it by email and not by USPS mail. I ask to disconnect my service and he told me I will get charged for early termination. Now I'm screwed with this bill or if I disconnect the Early termination. I will take my chances and I disconnect my service. I will not let this rest. They are very dishonest.

by Ryan824

Stay away from this provider and DIRECTV . DIRECTV is constantly broke and in the rare chance you can actually log in it’s so glitchy you can’t use it. Horrible customer service and you do NOT get what you pay for.

I signed up for this app with the promise of a $300 reward card and all the features of DIRECTV blah blah blah. The card finally came a month later but it was only for $100 I went round and round with customer service and they finally issued another card to equal the promised amount. I spent 3mo trying to fix my issue with DIRECTV . I spoke to agent after agent and my case was escalated about 100 times with the promise all my issues would be fixed in 24-48hrs. I kept getting text of appointment times for “technicians” to come out that I never discussed nor agreed to. What the heck is an in home technician going to do for DIRECTV ?? My boxes constantly displayed an error message that there were too many boxes linked to my account and I would have to call customer service to fix it. Then a few days later it would do it again. After I hit the three month mark and still so many issues I canceled my service and went to dish.

by Twin Cyclones

I had Direct TV for the duration of my subscription and then some and couldn’t wait to get rid of it! The screen would freeze on us or would pixelate, it would separate the pixels and distort the picture for a period of time, sometimes up to 15 mins. We had a tech come out and switch all of our boxes and we sent those back only to have AT&T call us about a year later asking me where The genie was and that I had moved or canceled my subscription. I said, that was like a year ago, I sent that back to you and still had Direct TV at this time and haven’t moved in 5 to 6 years! Another thing that irritates me is when you go to on Demand, you can’t FF through commercials! What’s up with that??? Another thing is during storms you lose signal so the TV goes out, now I live in Tornado alley and really like to have my news channels for this reason so I like my local channels that I no longer had due to the signal being lost! Having a family, that’s a MUST HAVE in my book, yes I have other means of knowing a twister is coming, that’s not the point, if your smart, you KNOW what the point is, nuff said! Get your act together AT&T!!!
Twin Cyclones

by Master Lord202Boss

Don’t believe that you can take your this app where ever you go. First, you won’t get all the channels you pay for in DIRECTV (I have the premium pkg), you get even less if you leave home because DIRECTV detects you’re not at home and therefore tell you need to be on your home network to work, WHICH DEFEATS THE WHOLE PURPOSE OF HAVING AN APP ON A MONKIE PHONE. Also if travel try to connect any TV, it gives a fake error message to lead you to believe the video is not being blocked, but it is. You can hear the audio but no video which means they’re blocking the video with HDCP. Content you purchased won’t even play if connected to a TV.

Today I’ve been trying to follow the election just on my phone while going to stores in my local area, it’s been 50/50 connecting with 3-4 signal bars. Half the time I was getting an error message for playback. I’d have to close DIRECTV to resolve the issue. DIRECTV use to work very well, I could go over my lady’s house and we watch my premium series together. Now it’s instability & faulty features make it literally the worse app on my phone.

by Frustratedbynicknameselection

I can no longer open DIRECTV. It just suddenly stopped working. When I went to open it this morning, I got an alert that I needed to register my device, even though I have used this device with DIRECTV since I got Direct TV. I tried registering it by entering my information, and I was sent to DIRECTV Store for an update. I updated it and then tried to open it again. An error popped up, saying my email and password was not recognized, so I was sent to a login screen. There, I got the error that said, “Whoops! Looks like you entered an invalid character.” I tried re-entertaining my information that I know is right several times with the same results. I trashed DIRECTV and reloaded it. Now I’m in a loop of getting sent back to DIRECTV Store every time I get the error about not being able to find my information. I hated DIRECTV when I first got it because it only worked half the time and would freeze unexpectedly. For the last several months, they seemed to have fixed that issue and I’ve had good results with it. Then this issue began, making DIRECTV unusable, and it’s upsetting, since this is part of the service we pay for. Someone needs to fix it soon!

by MacChickCalifornia

UPDATE FOR LATEST RELEASE: Now it just doesn’t even get you past a login screen. Tells you that you have an invalid business name or have entered an invalid character (despite using stored login info from passkey) then goes straight to DIRECTV Store this app page in a never ending loop. Trashed it reloaded it numerous times. No longer lets me view on ANY devices. Might be time to stop paying this app for TV I can’t see. Leaving here to search for alternative providers. Thanks.

*************++*********************

If it worked, I would love it, but it so often lets me down and costs so many hours of struggle. At least it's a free app. I've wasted waaaay too much time deleting and reinstalling, etc to try to get it to work. Tonight for example, a couple of hours' worth of time trying to get it to work. Patience being replaced by frustration and a bit of anger. If you can't make it work on an iPhone, then don't waste my time telling me it will. It would t work on an iPad either, and it's "unavailable at this time" for a laptop 24/7. Overall: lots of frustration for the occasional nights of spotty use. Have never ever ever had a single evening with NO issues. Never. Ever. MASSIVE FRUSTRATIONS.

by Retro Genius

I hate this app. Let’s see if they truly want to keep a 20+ year customer or not. I have created & verified a sign in 1000 times, yet I cannot sign in, on my PC or DIRECTV . I have done Forgot Password 1000 times. I have done Forgot Password the same. I have put in old email addresses. I have put in new ones. No matter what, this app will not let me sign in to see and manage my account, YET, as I enter my name, my account#, my last 4 of SSN and credit card on file, it says it “found” my account. Support—wanna help? Also, we all know the rights to NFL Sunday Ticket are coming up. I hope it gets snapped up by someone else for 2 reasons: #1) It’s too costly. Being it is almost 2022 you’d think the option to buy a single game or a season pass for your favorite team would be available. #2) For all the money this app pays the NFL, they should have negotiated the blackout rules. Almost $400 and we still don’t get every game AND, when you are watching a game and the network (FOX) cuts away from it and goes to another game for competitive reasons (Dallas game yesterday), this app takes forever to make it available under the package, if they do at all. Disgrace.

by Zodanda1

It’s like zap-to-it app for tv listings. Only, zap works better. If it ain’t broke, don’t fix it. Why would you put an inferior app in place of a good one. I know, another change is coming and you’re doing bad programming deliberately. You are trying to force another version or something new, making your customers conform. Again. So we’re forced to change to what you want us to do. Right then. Or it’s more trouble until you change and starts all over again. II’ve tried to keep up but I’m tired of the game. I think you should be dropped from your whole database. I don’t like being forced into a bad product. And that’s what you do. Always. So,anymore, you don’t care about the consumer. I’ve been an att customer for 50 years and these last 9 or 10 years I’ve felt cheated and robbed by your company because you take my money, way too much of it for the services, and can’t even tell me why. So, It’s to other apps for entertainment I go. I am finding it easier. Pretty soon I’ll be cutting the cord and you can keep your programs in process until no one needs you anymore. I’ll miss a couple programs but I’ll just see them around at some point. Wake up people. Do you really not see?

by By Anthony.dangelo

I really hate reviewing things poorly, but I’ve struggled with DIRECTV, Tim’s and again, for multiple years. Ideally I try to use it to watch/listen to a sporting event while working in a room in my house without a TV. But alas, all I get is repeated errors. Seriously I’m not trying to watch somewhere else, but only in my own home connected to the same WiFi my this app receiver is on. There are multiple error messages from I’m already streaming something (I’m not) or that my receiver is in use. Or nothing at all. I’m not just talking about the regional sports networks but just over the air network broadcasts. I most often get the same problems with regular shows too. Don’t believe the old commercials where the walbergs stream anything wherever they are. DIRECTV doesn’t work. Now please don’t get me wrong, o love the satellite service and the wireless box options inside the home, but their app is trash. Absolute trash. Despite all of my problems with it, I keep giving it the college try only to get frustrated again. Don’t bother with this garbage. I gave it one star because once in a while I can watch a network broadcast of a news or game show, but everything else fails.

by Jeep_dog

So. The main reason I went with Direct was the ability of DIRECTV for tv mirroring. That way we didn’t need cables run to places such as outdoor living areas / porches. Was also convenient for business travel - connect phone/iPad to hotel tv, and have home programming/recordings available! However, tv mirroring was disabled last fall and you get a warning to disable “on screen recording.” At the time, when it first was disabled, tech support was CLUELESS, and after some research I figured out what was going on. Called back and explained and told “oh it must be a glitch in new app update, next update it will come back.” No need over the winter, but with spring getting outdoor places / TVs going again, but noooo, mirroring is still disabled. In addition to this inconvenience, when we had Direct installed, was quick since we did not have cables run to remote outdoor locations and some bedrooms. After mirroring was disabled, called to have cables run, but now it will cost more since we already had initial install! What? Had Direct been up front and not changed their service, this would not be needed! As soon as contract is up, switching to a cable service that allows for tv mirroring. This bait and switch is total rubbish!

by Nicknametried

DON’T DO IT!!! Well at start up..promised you the world and ended up with just a 2 year contract!! Tried to move service to an RV and told we needed all the same equipment. In the end found out home equipment isn’t even compatible with an RV. Now being charged for services that were not even used due to being in storage due to inaccurate information!!! Spent two and a half hours on phone with multiple people trying to resolve issue and ended up speaking with a supervisor named Latanna just to be informed she can only give a $25 credit! We have been with AT&T for years and depending on what suits the company best depends on when they are the same company. Tried everything to resolve this issue and in so many words being informed that customers continuing being customers does NOT matter. We will never be a customer again and rethink our phone service! Fortunately we haven’t signed a new phone service with all of our equipment so we will renew our 4 phones with another company! Rethink before you sign with this company!!! Asked supervisor for corporates phone number and was informed they are NOT allowed to give the number out. What kind of company is not available to their customers?? Is this really the way a company conducts business? Why don’t they want to hear from customers? I’m telling you rethink!!!

by Jann1033

Signed up for one price, added a few more channels for an agreed upon up-charge. Somehow the bill was miraculously double the agreed upon charge. It had been a year of monthly hours long calls and disconnected service because they 1) can not charge us what they KNOW is the correct amount 2) can’t figure out how to send a bill to the right email( checked multiple times, they have the correct email but somehow can’t send send the bill) . Bundled with AT&T so that is a constant shuffling back and forth as to who it to blame. The latest is , almost since we started with Direct TV is has taken multiple tries to get a signal when we turn on TV. They claimed it was the tv not their equipment, tv company says “nope” and Direct TV finally admitted it is the receiver but if we want a working receiver we have to pay $75 for a technician to bring it out or $20 to pay for shipping. NO OTHER OPTIONS! So now we get to, need to try 50 clicks every time we try to turn on the TV, or reset it multiple times at the receiver or leave the tv on day and night.

Yep, as soon as we can, DIRECT TV is gone. Unfortunately we have limited options in our area.

by Godfatherbeach

Not only is that app for your phone or iPad extremely glitchy, but this app’s new television interface is horrendous. I have this app wired directly from my Satellite dish to a Mini Genie, and am appalled at the menu changes. Currently, though “prettier”, One can no longer Mark a position in a playback or live show with the push of one button in order to return to it at a later date; the bottom area of the screen is blacked out for quite a few seconds if one pauses, backs up, or rewinds, etc. This is particularly distressing when watching sports channels, where one might want to continue to see the bottom 1/4th of the screen And view the “crawl” for the score, or continuing updates of other games, etc. The previous interface, largely analog, with a simple menu across the left-hand side, very intuitively allowed one to “Search“, “Record“, “settings” “manage recordings”, etc., without all of the pretty pictures, and repetition which now takes up over 75% of the right-hand side of the interface which use to freeze the show one was actually watching. Whatever happened to testing with real life people and keeping the ergonomics simple??. A thoroughly outrageous and Horrendous interface.

GO BACK TO THE PREVIOUS INTERFACE this app !!! Or, we all go to another carrier . We expect much better from this app and from AT&T.

by Broney220

this is the worst app debacle in my six years plus of owning an iPhone! I understand they’re supposed to be a new update coming, but somewhere in the process they have completely broke in DIRECTV ! I have access to nothing, because it will not let me sign in because every time I try I’m told that I am not authorized access this website which is complete garbage. I know my user ID and password are valid because I’m able to login to my AT&T without any problems whatsoever! and since I don’t see well enough to read the ad screen guide on my TV, I don’t have access to all the services being provided for my money. This is completely inexcusable, and I hope it is taken care of much sooner than later, because I guarantee myself and probably anyone else affected will be calling and amending refunds for the lack of access. The sad thing is, when DIRECTV works it’s great! But right now it’s trash and it’s broken!!!!!!

by Coder79

So it fair for my comments I think I should say I’ using DIRECTV on and iPhone 6 that’s using the iOS version 11.2.1. With out making the thumbs nails smaller I’m not sure how you get more on the screen, but as I’m seeing four of every category then as I try and skip ahead with in the category it will only load the next 3 the get hung up and then spend thirty to sixty seconds trying to reconnect. So DIRECTV can reload the same thumb nails. Happens a lot in the Live category. I am only make the assumption that it is updating DIRECTV because live TV is that. Live TV, so it must update. Yet, it is very annoying. I watch a certain sport show that’s broadcast live on DIRECTV starting at 9:00 AM CST and ends at 12:00CST and and once it’s going J don’t have that many issues, but with the constant reloading of the thumbnails makes me be like a ninja swiping from right to left trying to reach my TV show before it makes the decision to reset and then start the list over. That’s is really frustrating. I have more, but I’m sure people have fallen asleep by now.

by Kavic0108

I am in the Select package and am so unhappy with the few channels that are in this package!!!!I don’t want all the products one are on several channels and reruns it makes it hard for people that CANNOT afford their entertainment package because of having to choose between medicines or tv!!!!I have been with you for many many years and this is option I cannot accept!!!Its to bad you don’t offer a Senior Citizen disabled package for people that only have tv to watch!!Some day Youll understand but till then I’ll continue to watch reruns and add because you are in for the money and I’m stuck with this Stupid Select package!!!apparently no one is Old disabled and on a low income!!!!!SoSAD Direct Tv you can do better!!!!We will stay with you and hope some day you’ll have a heart and have some program for older low income disabled people!!!!Till then God be with you !!!Money isn’t everything!!!BUT I DO lOVE DIRECT TV

by Mechatronial

DIRECTV is very useful especially if you are an individual using AT&T mobile services. It allows you to stream your this app channels away from home and it works most of the time. One of the best features of DIRECTV is the ability to download and/or stream any recorded shows/programs that are on the receiver at home from about anywhere there’s a strong enough phone signal. With that being said, there are a few things that could improve; for instance, finding a way to be able to stream blacked out events (generally, as it’s not just a this app and AT&T issue), and making it a smoother experience to stream recorded shows and programs as there’s a tendency for it to take a while before loading the contents. Overall DIRECTV is very useful especially considering how important we (consumers) think it is to be able to access a service we are paying for outside of our home.

by Snowmower

Being able to live around the United States in so many different places experiencing all that there is, there’s no other experience better than this app and AT&T.

Both are the dominant leaders in each market not only because of their strive to do what is best for their customers in part by what they have to offer, but by the uncompromising level of customer service they bring to the table over and over and over again.

Other networks say they do this and do that only to truly be hypocritical of others in so many ways, but I’m my experience in many years now in service we have been given the red carpet treatment through and through.

There isn’t a cable company, nor cell phone carrier that’ll ever be able to give
you the quality customer care that you’ll be given within this app and At&t.

Not Comcast, not Verizon, not Charter, DEFINATELY NOT LIARS AND STEALERS SPRINT, not anyone.

To be fair, At&t back in the day experimented with using third party contractors which I believe led to loss of customer base, so years recently in the area I live in currently the contractors are now all At&t employees and the service now rendered is a ten fold turnaround. So if you were an unlucky victim of those third party hacks, try back soon and you’ll see a change of the way business with them is done. We did, and so, our venture with both At&t and this app has been a marvelous one.