Contact DIRECTV Support

by Melaninonfleek

This app is needs an entire makeover. Let’s start with the fact that it takes FOREVER to load. no other tv app on my phone is like that, then sometimes the tv shows I was watching will disappear from under the continue watching section. Like it’s 2018 my shows should NOT be disappearing, then when I go to rewatch the show that disappeared it sometimes won’t let you fast forward to where you left off at, so I have to rewatch the entire show again.🤦🏾‍♀️ (which I won’t do). also sometimes when you binge watch shows back to back the app will let you skip commercials and guess what instead of just jumping back to the tv screen it’ll basically hop to each commercial but don’t play it & THEN the show will come back on. Y’all do realize when it does that it takes as much time as a commercial does. Also what’s the point of having tv shows up there that I can’t watch ? And I’m not talking about premium channel shows either. The entire saved by the bell show was listed but I couldn’t watch it. hmmm let’s see oh yea and STOP PLAYING THE SAME COMMERCIALS. NO ONE WANTS TO WAYCH THE SAME COMMERCIAL OVER AND OVER AND OVER. You all also need to fix the FOX channel because it doesn’t work on my phone/app with none of my devices. I had to download the actual fox app. This app also freezes too much and I think that’s about it. You all need some serious help if you want me to come to corporate I’ll be more than happy to help make you all become more efficient and effective.

by Nicknametried

DON’T DO IT!!! Well at start up..promised you the world and ended up with just a 2 year contract!! Tried to move service to an RV and told we needed all the same equipment. In the end found out home equipment isn’t even compatible with an RV. Now being charged for services that were not even used due to being in storage due to inaccurate information!!! Spent two and a half hours on phone with multiple people trying to resolve issue and ended up speaking with a supervisor named Latanna just to be informed she can only give a $25 credit! We have been with AT&T for years and depending on what suits the company best depends on when they are the same company. Tried everything to resolve this issue and in so many words being informed that customers continuing being customers does NOT matter. We will never be a customer again and rethink our phone service! Fortunately we haven’t signed a new phone service with all of our equipment so we will renew our 4 phones with another company! Rethink before you sign with this company!!! Asked supervisor for corporates phone number and was informed they are NOT allowed to give the number out. What kind of company is not available to their customers?? Is this really the way a company conducts business? Why don’t they want to hear from customers? I’m telling you rethink!!!

by Jeep_dog

So. The main reason I went with Direct was the ability of the app for tv mirroring. That way we didn’t need cables run to places such as outdoor living areas / porches. Was also convenient for business travel - connect phone/iPad to hotel tv, and have home programming/recordings available! However, tv mirroring was disabled last fall and you get a warning to disable “on screen recording.” At the time, when it first was disabled, tech support was CLUELESS, and after some research I figured out what was going on. Called back and explained and told “oh it must be a glitch in new app update, next update it will come back.” No need over the winter, but with spring getting outdoor places / TVs going again, but noooo, mirroring is still disabled. In addition to this inconvenience, when we had Direct installed, was quick since we did not have cables run to remote outdoor locations and some bedrooms. After mirroring was disabled, called to have cables run, but now it will cost more since we already had initial install! What? Had Direct been up front and not changed their service, this would not be needed! As soon as contract is up, switching to a cable service that allows for tv mirroring. This bait and switch is total rubbish!