Contact DIRECTV Support

by KClas15

I have had Direct TV since Sept. 2016, I just moved in May 2018 and I moved my service with me. I called yesterday to see when my 2yr. Contract was up and I was told May 2020. I was confused about this so I ask how is that when I got this contract I'm September 2016. She stated when I moved my service and got the wireless mini genes instead of the mini genes I had they put me into a new contract. First of all I was not notified about when I changed to wireless mini genes that this would happen. The installation tech is the one who suggested that I get the wireless mini genes. I told the Supervisor of retention that I was not told this and he said that they sent me and email regarding this. We then confirm my email address and that was an email address I set up for only At&t. I no longer have that email address. I ask did Direct TV send me something in the mail and he said "No they sent it by email and not by USPS mail. I ask to disconnect my service and he told me I will get charged for early termination. Now I'm screwed with this bill or if I disconnect the Early termination. I will take my chances and I disconnect my service. I will not let this rest. They are very dishonest.

by Jann1033

Signed up for one price, added a few more channels for an agreed upon up-charge. Somehow the bill was miraculously double the agreed upon charge. It had been a year of monthly hours long calls and disconnected service because they 1) can not charge us what they KNOW is the correct amount 2) can’t figure out how to send a bill to the right email( checked multiple times, they have the correct email but somehow can’t send send the bill) . Bundled with AT&T so that is a constant shuffling back and forth as to who it to blame. The latest is , almost since we started with Direct TV is has taken multiple tries to get a signal when we turn on TV. They claimed it was the tv not their equipment, tv company says “nope” and Direct TV finally admitted it is the receiver but if we want a working receiver we have to pay $75 for a technician to bring it out or $20 to pay for shipping. NO OTHER OPTIONS! So now we get to, need to try 50 clicks every time we try to turn on the TV, or reset it multiple times at the receiver or leave the tv on day and night.

Yep, as soon as we can, DIRECT TV is gone. Unfortunately we have limited options in our area.

by Twin Cyclones

I had Direct TV for the duration of my subscription and then some and couldn’t wait to get rid of it! The screen would freeze on us or would pixelate, it would separate the pixels and distort the picture for a period of time, sometimes up to 15 mins. We had a tech come out and switch all of our boxes and we sent those back only to have AT&T call us about a year later asking me where The genie was and that I had moved or canceled my subscription. I said, that was like a year ago, I sent that back to you and still had Direct TV at this time and haven’t moved in 5 to 6 years! Another thing that irritates me is when you go to on Demand, you can’t FF through commercials! What’s up with that??? Another thing is during storms you lose signal so the TV goes out, now I live in Tornado alley and really like to have my news channels for this reason so I like my local channels that I no longer had due to the signal being lost! Having a family, that’s a MUST HAVE in my book, yes I have other means of knowing a twister is coming, that’s not the point, if your smart, you KNOW what the point is, nuff said! Get your act together AT&T!!!
Twin Cyclones