Pogoplug Reviews

by Sgranlund

UPDATE*****
I bought a physical hardware device back in about 2009 then bought a Lifetime Unlimited Cloud storage plan. I’ve had troubles ever since this app switched to software/Cloud based storage. Only small pieces of my data is there. The company keeps telling me I need to subscribe even though I bought a lifetime unlimited plan. Cost a lot too. Can’t access my pics. 3/4 of my stuff isn’t showing up. I can only log in occasionally. I can’t recommend this company, nor Pogoplug. I think it’s a scam. Don’t use it. You’ll be sorry like I am
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Original post
I was hoping the reviews were wrong however they seem to be right. Pogoplug doesnt seem to work very well and when it does, it is VERY slow. I have my this app box hard wired to a T1 connection. I am trying to view small Jpegs but it either takes forever to display or I get a connection error. I have tried viewing on iPhone 3GS, iPhone 4, iPad 1 & 2 also on my Pc and MacBook pro. Not a lot of luck. Great idea tho. I hope the developers fix all this soon. It would be a great device. Also none of the people I have shared files, pics, or movies with have been able to view ANY of the files. Sad. Please fix and I'll change my rating. Only reason I gave it 3 stars instead of 1 is a few times I did get it to work and it was great, slow still, but great. A Lot of potential!!! But not there yet

by Racebrat88

I have used for several years. At first it was great. But- the past year or so it has become VERY unreliable. At times doesn't recognize my drive, slow to retrieve files, and recently the logon failed. UPDATE-Dec 2017. Cannot access my files. I have a this app device with storage attached. Support keeps referring me to their help data base. I have had these issues before-it’s on their end. I pay for this service. Going to cancel and find a more reliable service.

by Winky88

I hadn't accessed my files since end of January 2016. Then on April 9th I started noticing I couldn't retrieve my photos, then pdf's, then just about everything other than the files I touched in January. Support told me "some" users' files were on hard drives that crashed. At first I did not panic, said to myself "They've gotta have backups, right?" Boy was I wrong! They offered a refund of all money I paid them in the past year -- better than no compensation, but I too, had files that I did not back up elsewhere, thinking that the "cloud" would keep them safe for me. Could this happen with other cloud storage services? Maybe! Would I trust this app again? If your babysitter lost your child, would you use them again? I have learned my lesson!

by Ianc4262

I've been using this service for a couple years and like other users I've found overtime it has gotten less and less functional. Remote Access only seems to work if I'm at home and on the same network and only then about half the time. When I'm on the road, which is often I've never gotten it to work.

For about the last 3 months nothing on my iPhone or iPad seems to have backed up at all so I've given up and switched to other services.
Yes this app might be cheap for unlimited storage but no price is worth it for something that just doesn't work.

I'd also note that the this app backup apps on my iMac wreak havoc with my home network. Even worse when using one of the this app docking stations. It worked initially but last time I tried after 11 weeks (I'm not kidding) it had backed up only 8% of my 2.5TB hard drive. I could have done better with my old modem. Not having to mention causing endless problems with my home network connection.

Sadly I simply cannot recommend any spend money for this service.

by YouCallIt

I started using this service a couple of years ago thinking it is was amazing but over the past year or so Pogoplug has gone way down. They lost a significant amount of my photos. Whole months are missing. If you try to download your photos they limit you to a 100 with no bulk way to group and download. You have to manually click each photo and manually save. It took me days to download photos that I didn't have already on a separate hard drive. This is supposed to be a backup service but it is anything but. They want you to upload your photos and be stuck paying for their service if you don't have those photos somewhere else.

by Xpm18651

I have not been able to use Pogoplug for over a year. Can’t even log on their web interface anymore. They do even respond to email support. Thank God I never stored anything on their cloud. I only used their app and website to log on to my Seagate network drive to remotely access my files and share files with friends. I’m surprised they have a website up just to scam people.

by Ctdriveguy

I am a fan of the price of the storage part. However the music player on Pogoplug and video player for that matter gets worse and worse every release. What upsets me is I know it's not a file issue because the file played historically and it played even on this version. I have heard "delete and reinstall" and "hard reboot" and all the other level one tech garbage. End of the day they need to fix this ASAP or the company is going to fail. Don't waste money until more people give this a higher rating. Otherwise the developers are going to keep telling people it's on your end. Like they did to me :(

by Dgp1

this app (at least all of their current consumer services) is 100% dead. Fortunately, I was a user of one of their devices, and not a cloud user. My device became a useless brick.

Cloud users, who paid for storage with them, lost everything they had in the this app cloud if they didn't get it downloaded quickly enough when they announced their complete shutdown as a surprise in late 2016.

Stay far away from this app for all your cloud and or local storage needs. It is either a worthless, unreliable, incompetent company, or a completely defunct company that just hasn't announced it's going under yet. Or both.

by Mama-2-4

I can't really say anything bad about Pogoplug . It has been fine. I've had a paid subscription to this app since 2013. I logged into my account 2 days ago only to find that all but one video and about 20-30 photos out of 86gb worth of photos and videos are gone. My account is paid up through the end of September. I've emailed support and have gotten no response except for an auto response letting me know they've received my email. I'm seeing others are having the same issue. I do see there is still an order page to purchase cloud storage. I strongly recommend you search elsewhere. I did have most, if not nearly all of my files backed up elsewhere, though one of those backup hard drives has apparently gotten a virus from my work computer and I can't access anything. Please always back up to multiple sources and where the computer/web will not have constant access to those files. I thought I was protecting myself well having things backed up to cloud storage, external hard drive and my home computer.

by Utrph77004

App has not been updated in more than 6 months. I've been a user for more than 4 years. Thought this company had gone in the right direction because up until 4-5 months ago things went well. Either management or ownership changed its direction.

Last year, I bought a 3 year subscription, to get a discount, and now 10 months, I'm regretting it. I have not been able to access my file all day. My Cloud account says "It appears this device is currently unavailable." Not good.

by Dge567

Pogoplug used to work great on my phone. All of a sudden it stopped working and it has been days and I still couldn't get a response from their so called tech support not to mention that there is not even one live person a real phone number or a communication channel. Don't invest in this. Waste of time and money! And now they are ending the service but still charging money! Bizzare! Hate it! Stay away from this so called company! UNPROFESSIONAL!!!

by PuffingtonTheSixth

Both app and service are nonsense. Was promised 20gb "for life" as a promotion a few years ago when I purchased a camera. With no email or warning, the service recently deleted all my files on the cloud account. I emailed them and they responded much later saying free accounts had been ended since last summer, which isn't true, since I was freely accessing them mere weeks ago. That was the end of customer service so they were of no help whatsoever. Even when the account worked, Pogoplug is buggy as hell. Be wary.

by RAIDERVVV

I can't seem to find any of my
pictures via remote with my iPhone 7 plus. I have reloaded the software and app, still no photos found. Hopefully an update can be ran to fix. I have been using since about 2013 and it worked well not sure what happened this time

by TrueHOGG

I have been using PopoPlug for some time now. I like what they offer but too often, like now, Pogoplug has issues and I can't backup my files or access my files from Pogoplug . The real issue is their support. Or absolutely complete lack of support. I have been without Pogoplug now for several days and not getting anywhere emailing their support.

by JuniorB

I have been using this program for a few years now and in fact have 2 separate this app file. I would recommend this program to anyone as it is easy to use and equally easy to access.

by PP001A

Pretty good but slooooooooooooow.
Loses some of my pictures too. And you have to back it using different function before you can download back to ipad. They didn't tell me that. Also no slideshow. Still no slideshow. Would really like a slideshow. Yeah a slideshow wud be nice. Also doesn't work at in background.

by Dr.T-92677

I really like this app for iphone, iPad to backup photos to your own drives ( personal cloud).

For Windows and Mac users, the backups are real time, background, and user defined. I have some directories that I always want to have backed up, all the time, and this is the ONLY program I've found that does it.

I thought Cloud Engines was shutting down in December 2016, and was very disappointed. I'm glad their system is back.

Support Cloud Engines, or whoever is maintaining the this app service!!

Great program.

by SURINDER PAL

The this app team deserve lots of accolade for this best device,I love it.
I had been using since 2009 or 2010.
I have my Hard drive attached to the this app device.
I don't even know how many times use this in a day!! I'm so very much depend on this.
It's highly recommend... Give it a try can't go wrong with it.

by FoxyMs

Having Pogoplug was a memory saver. Such a magnificent thing to learn that my beautiful pictures, my memories they cannot be replaced were saved after another app lost all my pictures from many years ago. This is something I would never be able to replace and I am so thankful for pogo, they save my memories.

by Mnaveenis

The previous version of Pogoplug was much preliminary with frequent shutdowns and failure. But the latest version is much better and syncing consistently. I would definitely recommend it.