Contact Pogoplug Support

by Sgranlund

UPDATE*****
I bought a physical hardware device back in about 2009 then bought a Lifetime Unlimited Cloud storage plan. I’ve had troubles ever since PogoPlug switched to software/Cloud based storage. Only small pieces of my data is there. The company keeps telling me I need to subscribe even though I bought a lifetime unlimited plan. Cost a lot too. Can’t access my pics. 3/4 of my stuff isn’t showing up. I can only log in occasionally. I can’t recommend this company, nor this app. I think it’s a scam. Don’t use it. You’ll be sorry like I am
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Original post
I was hoping the reviews were wrong however they seem to be right. The app doesnt seem to work very well and when it does, it is VERY slow. I have my Pogoplug box hard wired to a T1 connection. I am trying to view small Jpegs but it either takes forever to display or I get a connection error. I have tried viewing on iPhone 3GS, iPhone 4, iPad 1 & 2 also on my Pc and MacBook pro. Not a lot of luck. Great idea tho. I hope the developers fix all this soon. It would be a great device. Also none of the people I have shared files, pics, or movies with have been able to view ANY of the files. Sad. Please fix and I'll change my rating. Only reason I gave it 3 stars instead of 1 is a few times I did get it to work and it was great, slow still, but great. A Lot of potential!!! But not there yet

by Mama-2-4

I can't really say anything bad about the app. It has been fine. I've had a paid subscription to Pogoplug since 2013. I logged into my account 2 days ago only to find that all but one video and about 20-30 photos out of 86gb worth of photos and videos are gone. My account is paid up through the end of September. I've emailed support and have gotten no response except for an auto response letting me know they've received my email. I'm seeing others are having the same issue. I do see there is still an order page to purchase cloud storage. I strongly recommend you search elsewhere. I did have most, if not nearly all of my files backed up elsewhere, though one of those backup hard drives has apparently gotten a virus from my work computer and I can't access anything. Please always back up to multiple sources and where the computer/web will not have constant access to those files. I thought I was protecting myself well having things backed up to cloud storage, external hard drive and my home computer.

by Winky88

I hadn't accessed my files since end of January 2016. Then on April 9th I started noticing I couldn't retrieve my photos, then pdf's, then just about everything other than the files I touched in January. Support told me "some" users' files were on hard drives that crashed. At first I did not panic, said to myself "They've gotta have backups, right?" Boy was I wrong! They offered a refund of all money I paid them in the past year -- better than no compensation, but I too, had files that I did not back up elsewhere, thinking that the "cloud" would keep them safe for me. Could this happen with other cloud storage services? Maybe! Would I trust Pogoplug again? If your babysitter lost your child, would you use them again? I have learned my lesson!