SSB Move Status

Last Updated on 2024-07-26 by Stuttgarter Strassenbahnen AG (SSB)

I have a problem with SSB Move

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⚠️ Most reported problems ⚠️

Crashes

51.9%

Not working

29.6%

11.1%

Screen

7.4%

24 hour clock ⏰

- App crashes sometimes, especially when using the "nearby" button

- Hasn't been updated to show new SSB routes, leading to incorrect routing

- Connection errors on some devices, preventing searching for trains or purchasing tickets

- "Best price" feature doesn't always work, leading to paying extra for regular tickets

Common SSB Move Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SSB Move network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SSB Move App
1. On android, goto Settings » SSB Move » click [Force Stop]

Clear SSB Move App Cache and Data:
1. On android, goto Settings » Apps » SSB Move » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SSB Move.

On android, goto Settings » Apps or Manage Apps tab.
Click SSB Move » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SSB Move » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SSB Move