Contact SBB Support
Company Name: SBB AG
About: On the go with SBB Mobile – it’s easier and more efficient.
With over three
million users, SBB Mobile is the most popular public transport app in
Switzerland.
SBB Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SBB Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SBB Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SBB AG
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SBB Website
Privacy Policy: https://www.sbb.ch/en/meta/legallines/datenschutz.html
Developer: Schweizerische Bundesbahnen SBB
Privacy & Terms:
https://www.sbb.ch/en/contactmobile
Read 3 Customer Service Reviews 😭😔💔
Difficult to show ticket to ignorant ticket workers in low reception
by E12abeth L.
Convenient for purchasing tickets and good UI/UX but bad for when your ticket gets checked in the middle of a tunnel ride with no reception. Apparently the ticket-checking workers have not been informed about the obvious lack of reception in a dark tunnel affecting the ability to load my ticket on this app! Patience from the ticket workers would be nice. (I got a rude lecture and loud sigh from the ticket worker who was annoyed and didn't understand why she needed to wait a few seconds for my ticket to load in the tunnel between Visp and Bern.) Also, while for security purposes having to sign-in every time I use the app is understandable, it's frustrating in situations above. They should have a feature that keeps you signed in unless a person deliberately logs out.
Need more time for class upgrades
by SwissAir Is The Worst
The newest version refuses to let you buy any ticket as soon as the train is scheduled to leave (even if the train is late). This is particularly annoying with class upgrades. There are many mornings it takes a few minutes to realize there are no seats in 2nd class. I would happily pay to upgrade my to first class, but the app won't let you as of the second the train is SCHEDULED to depart. There is no accounting for late trains and no grace periods for class upgrades. Please let me give you my money! More money for SBB and no more journeys spent miserable (and hot) standing in 2nd class.
No more zone extensions
by AlpTek
In the latest update, zone extension tickets are no longer possible. This would be fine if my profile knew what kind of monthly pass I already have. Instead I now have to input an itinerary for only the stops that font cover my pass so I can buy the appropriate ticket.
For example, I have a ZVV pass that covers the city of Zürich. If I want to travel from Zürich HB to Langnau-Gattikon, I have to input an itinerary from Zürich Soodober-Leimbach to Langnau-Gattikon. Then I can buy the ticket that covers the missing zones.
But this is very complicated. Usually I want to know the schedules from where I leave. Also I often don't know at which stop the zone changes requiring me to look up a zone map. Basically this is way too complicated.
What would be easy is that the app knows my ZVV pass and never asks me to pay for zurich city zones, even for an itinerary starting from Zürich HB.
Have a Problem with SBB Mobile? Report Issue
Why should I report an Issue with SBB Mobile?
- Pulling issues faced by users like you is a good way to draw attention of SBB Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SBB Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SBB Mobile.
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