BVG Fahrinfo: Route Planner Reviews

BVG Fahrinfo: Route Planner Reviews

Published by on 2021-03-12

BVG Fahrinfo is the official Berlin city transport map and ticket purchasing
app, use it as your personal journey planner and buy tickets for all transport
in and around the city. The BVG Fahrinfo app has maps of all transport
throughout the city including the bus, train, subway and tr...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

BVG Fahrinfo: Route Planner Reviews

  • By

    App crashed when I was getting controlled on the train!!!!

    The app crashed and wouldn’t open when the ticket checks began on my train and now I have to waste time going to the customer service to explain this problem and the 60 euro ticket. I’d advise any traveller to avoid using this app if you want to feel securely about your train travel. Remember, the train controllers work on weird incentives. They get paid based on a quota system of how many people they stop! They will still write you a ticket even as they see difficulty. What’s more, I couldn’t go to the DB customer service on the same day that I got the ticket. The train controller’s notes must batch every night to DB because they didn’t have them. You can’t even go to get the ticket rectified until 2pm the next day. For the app developers, you really need to get this right so you don’t inconvenience travellers and tourists with these app crashings!!!!!

  • By

    Convenient but has technical problems

    I downloaded this app on the advice of friends just before I went to Berlin. The trip planner works well and has almost everyplace you would want to visit in the city There were a couple of technical problems: 1) The GPS mapping portion of the app does not turn off when you minimize the app. As a result, I used up my phone battery in 2 hours on the first day. The only way I found to stop it was to turn off my phone after I had used the app and then restart my phone 2) you can only buy tickets on the phone if you live in the EU. I do not do that was no help 3) as noted in other reviews, there was no way to use favorites or re-use a recent search you had entered into the app

  • By

    New design bad usability

    The new version came with a new design and it is really bad. The “clean” approach makes hard to understand what is currently selected and what will be changed if I click something. Also it introduced a new bug in the planner. When I chose my favorite locations as the start location, it always change automatically to my current location. Only works if after the first search I edit the starting point.

  • By

    Easy. Accurate. Convenient.

    BVG made our Berlin visit a total success. The planner function worked every time. Ticket purchases were a snap. Timetables were accurate (and, of course, the trains, trams, and busses were always on time). I think we might have missed some of the sites and attractions without the BVG app.

  • By


    Berlin is already the best city in the world, and this app makes it accessible to anyone that hasn't learned enough German to really enjoy the city. Seriously though, trains and other transport are 99% on-time to what the app says, and the logic on path finding is pretty reasonable.

  • By

    Great but I miss some useful features

    e.g. Use the camera to scan the QR-code in each station to get in real time when come it

  • By

    Easy to use, helpful

    This app is great for anyone living in or around Berlin and even for tourists!!! Pretty much all the info you need to get around

  • By

    App keeps crashing

    I used this app everyday for the last 4 year and I never had any problem. Ever since the last update, I am not able to use the app because it keeps crashing. Please fix this problem so I can stop using Google Maps. iPhone 6, IOS 11.4

  • By

    Too easy

    Convenient fast way to find my way

  • By

    Convenient and was to use

    Nice app to plan trips on public transport in Berlin. Could purchase tickets directly using ApplePay.

  • By


    It‘s just bonkers and helps you get from here to there.

  • By

    BVG app

    Great app use it all the time easy to use highly recommended

  • By

    Not possible to save personal data/can't buy tickets

    If it worked it would be great, but sadly it's not possible to store personal information and so it's also not possible to buy tickets. Please fix it!!!

  • By

    all you need

    all you beed fir bvg incl. easy ticket purchase ... bur nit up to date on all new (2 ye old) streets

  • By

    Works great

    The app does fantastic job

A better way to Contact apps

You can now contact BVG Fahrinfo: Route Planner customer service directly
via Email using our new site -

Contact BVG Fahrinfo: Route Planner directly

Is BVG Fahrinfo: Route Planner Safe?

Yes. BVG Fahrinfo: Route Planner is very safe to use. This is based on our NLP (Natural language processing) analysis of over 88 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for BVG Fahrinfo: Route Planner Is 59.0/100.

Is BVG Fahrinfo: Route Planner Legit?

Yes. BVG Fahrinfo: Route Planner is a totally legit app. This conclusion was arrived at by running over 88 BVG Fahrinfo: Route Planner User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BVG Fahrinfo: Route Planner Is 59.0/100.

Is BVG Fahrinfo: Route Planner not working?

BVG Fahrinfo: Route Planner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with BVG Fahrinfo: Route Planner? Report Issue

Leave a comment:

Why should I report an Issue with BVG Fahrinfo: Route Planner?

  1. Pulling issues faced by users like you is a good way to draw attention of BVG Fahrinfo: Route Planner to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BVG Fahrinfo: Route Planner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BVG Fahrinfo: Route Planner.

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