Contact BVG Fahrinfo Support
Company Name: Berliner Verkehrsbetriebe (BVG) - AöR
About: BVG Fahrinfo is the official Berlin city transport map and ticket purchasing
app, use it as your personal journey planner and buy tickets for all transport
in and around the city.
The BVG Fahrinfo app has maps of all transport
throughout the city including the bus, train, subway and tram.
BVG Fahrinfo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Berliner Verkehrsbetriebe (BVG) - AöR
Verified email ✔✔
E-Mail: appsupport@bvg.de
Website: 🌍 Visit BVG Fahrinfo Website
Privacy Policy: http://www.bvg.de/de/Serviceseiten/Datenschutzhinweise-Fahrinfoapp
Developer: Berliner Verkehrsbetriebe (BVG)
3 Most reported problems 😔💔
App crashed when I was getting controlled on the train!!!!
by Uhmmm33327884217
The app crashed and wouldn’t open when the ticket checks began on my train and now I have to waste time going to the customer service to explain this problem and the 60 euro ticket. I’d advise any traveller to avoid using this app if you want to feel securely about your train travel. Remember, the train controllers work on weird incentives. They get paid based on a quota system of how many people they stop! They will still write you a ticket even as they see difficulty.
What’s more, I couldn’t go to the DB customer service on the same day that I got the ticket. The train controller’s notes must batch every night to DB because they didn’t have them. You can’t even go to get the ticket rectified until 2pm the next day.
For the app developers, you really need to get this right so you don’t inconvenience travellers and tourists with these app crashings!!!!!
Unreliable
by Pilfered
I missed my train because the app wouldn’t connect to the servers and activate my previously purchased tickets. I’m worried about BVG ticket checkers (who are heartless, especially to technical problems that aren’t the customers fault), so I had to wait in line to buy a ticket from the machine. If I have four tickets, this should be information stored locally in my phone to prevent future incidents like this. Ridiculous.
Bugged
by Schriebtisch
This app shows up as a white square on my screen that i cant open, i then delete the square and come back here and it says open yet I deleted the app and cannot redownload it. No other BVG app will show the ticket i bought with this one.
Have a Problem with BVG Fahrinfo: Routes & Tickets? Report Issue
Why should I report an Issue with BVG Fahrinfo: Routes & Tickets?
- Pulling issues faced by users like you is a good way to draw attention of BVG Fahrinfo: Routes & Tickets to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BVG Fahrinfo: Routes & Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BVG Fahrinfo: Routes & Tickets.
