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The app crashed and wouldn’t open when the ticket checks began on my train and now I have to waste time going to the customer service to explain this problem and the 60 euro ticket. I’d advise any traveller to avoid using this app if you want to feel securely about your train travel. Remember, the train controllers work on weird incentives. They get paid based on a quota system of how many people they stop! They will still write you a ticket even as they see difficulty. What’s more, I couldn’t go to the DB customer service on the same day that I got the ticket. The train controller’s notes must batch every night to DB because they didn’t have them. You can’t even go to get the ticket rectified until 2pm the next day. For the app developers, you really need to get this right so you don’t inconvenience travellers and tourists with these app crashings!!!!!

I missed my train because the app wouldn’t connect to the servers and activate my previously purchased tickets. I’m worried about BVG ticket checkers (who are heartless, especially to technical problems that aren’t the customers fault), so I had to wait in line to buy a ticket from the machine. If I have four tickets, this should be information stored locally in my phone to prevent future incidents like this. Ridiculous.

This app shows up as a white square on my screen that i cant open, i then delete the square and come back here and it says open yet I deleted the app and cannot redownload it. No other BVG app will show the ticket i bought with this one.