The New York Times Status
Are you having issues? Select the issue you are having below and provide feedback to The New York Times.
problems reported in the last 24 hours
Summary of The New York Times Problems 😠👌🔥
- Over-designed
- Ads load suddenly and disrupt scrolling
- Navigation is not consistent
- VPN doesn't work properly
- App loaded with adware and tracking software
- Easy to accidentally click on ads
45 Reported Issues: 😵🆘🛟🚨📢
Freezes (will not allow navigation among articles or sections) every evening. No other app does this. Essentially I can’t read the news in the evening. Very frustrating!
The app Freezes and I cannot read an article.
The past few weeks when going on The NY Times App, it does not let me scroll. Articles freeze
Unable to scroll down from first article that appears. Unable to open first article. This has been going on for 36 hours now.
When I try to open an article on the NYT app on my iPad, I cannot scroll to read the article. This has been happening for months now. Have tried turning my iPad on/off but it always happens.
App opens on iPad to “front page” and is frozen from there.
Open the app on my iPad and it is frozen. This has happened intermittently for past 3 months or so.
Open the app on my iPad and it is frozen. This has happened intermittently for past 3 months or so.
My emails from the NYT, and the app crash. I can only see the headlines. This happens on my Samsung Galaxy s22.
I can open the NYT app and it loads the current days pages but choosing any article or game and nothing happens. The app stays on the first page completely frozen. Rebooting does nothing. Can you assist?
NYT opens and then closes about 15 to 30 seconds later. This repeats over and over again and commenced 3 days ago. This only happens on one iPhone 13
The screen freezes when I open the app!!!!!!
My times app on my ipad freezes when turned on.
For a few weeks now the app partially loads or loads and freezes. At first it was random but now very frequently. I did the things suggested by the troubleshooting page and still not working.
On both my iPhone and iPad, the NYTimes mobile app is not downloading the stories. I see the articles,photos and links but when I click on them, I get a blank screen. Deleting the app and re-installing it has helped a little, but a LOT of stories aren’t loading. I am thinking this is not just me…..
App opens one article then stops working on my iPad. I have deleted and reloaded app and hard closed and restarted the iPad. Still doesn’t work.
My NY Times app on my phone freezes a lot of the time. The front page shows up and then I can't do anything else. I can't look at the sections or read any of the articles, etc.
Along with may other users, apparently, the NYT app opens on my iPhone and freezes on the first article, usually with a blank photo space. Is there any acknowledgement that this is a widespread problem and any effort to remediate it?
Constant crashing which has been going on for months. Occasionally all is fine but problem resurfaces. I have reinstalled app, changed the password - completed other suggested fixes.
The app opens fine. But then it crashes and closes about a minute into reading any story. This has been occurring for approximately two weeks.
Screen freezes after opening app
Screen freezes
Won’t scroll down. Been having this problem for over a week! Tried fixes…
Nytimes app freezes as soon as I open it
NYT app crashes on my iPhone. Have reloaded - same problem.
For over a week now (today is 18 April 2023), the NYT app on my iOs ipad keeps crashing when I try to read an article. I have cleared the NYT cache, but it is still happening. Please advise, thanks.
App won’t open on my iPad. I’ve tried to remove the app but I can’t remove it. It’s gray on my screen. I’ve gone to the App Store and it says UPDATE on the NYT app but when I try to update nothing happens.
App freezes upon opening (screen freezes on first page displayed). This is the only app that freezes on my iPhone X, IOS 16.2, and it’s happened with every IOS version I’ve had recently. I’ve been paying and paying and have been unable to use the app for months. When I called NYT tech support, I was advised that this had not been reported by others, but it’s clear that it has been reported, numerous to many times, right here. Please fix this!
NYT opens and then freezes on first article shown. Cannot scroll down to next article or open the one which has frozen.
NYT app on iPhone 12 crashes repeatedly as does the same app on my iPad mini. This has been going on for a month I have deleted and reinstalled the app on both devices but nothing works
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Common The New York Times Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot The New York Times app on iOS and Android devices. Solve all The New York Times app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The New York Times Company, developers of The New York Times.
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