PowerRoam Status

Last Updated on 2024-05-23 by 深圳市绿联科技股份有限公司

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Common PowerRoam Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PowerRoam app on iOS and Android devices. Solve all PowerRoam app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PowerRoam iPhone Issues and Solutions

PowerRoam iOS app crashes, not working, errors
PowerRoam iOS app network issues
PowerRoam on iOS has black/white screen

PowerRoam Android App Issues and Solutions

PowerRoam has errors/crashing/not working
PowerRoam server network connectivity issues
PowerRoam has black screen

PowerRoam iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PowerRoam app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PowerRoam app crashes or not working on Iphone (iOS):

Close and restart the PowerRoam app on iPhone
Update PowerRoam app to the Latest Version for iOS
Uninstall and reinstall PowerRoam iPhone app
Update your iPhone to the latest iOS version

Fix PowerRoam on iPhone unable to connect to server/internet connection issues::

To resolve PowerRoam network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PowerRoam black/white screen (blank screen) on iPhone:

Follow the PowerRoam iOS app troubleshooting guide Here →

PowerRoam Android App Issues and Solutions

Fix PowerRoam not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PowerRoam app issues:

Force Stop the PowerRoam App
1. On android, goto "Settings" » click PowerRoam app. » click "Force Stop".

Update PowerRoam to the latest version on PlayStore

Clear PowerRoam App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PowerRoam app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PowerRoam.

Fix PowerRoam unable to contact server/ PowerRoam internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PowerRoam » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PowerRoam » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PowerRoam on android.

Solve PowerRoam black/white screens issue on Android:

Follow the PowerRoam android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市绿联科技股份有限公司, developers of PowerRoam.

About this app

UGREEN is an intuitive mobile app for managing smart products such as UGREEN power stations. It allows users to remotely control UGREEN smart products, monitor device status in real time, and perform OTA firmware upgrades, etc.