Contact PowerRoam Support
Company Name: 深圳市绿联科技股份有限公司
About: UGREEN is an intuitive mobile app for managing smart products such as UGREEN
power stations. It allows users to remotely control UGREEN smart products,
monitor device status in real time, and perform OTA firmware upgrades, etc.
PowerRoam Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 深圳市绿联科技股份有限公司
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit PowerRoam Website
Privacy Policy: https://www.ugpps.com/protocol/privacy-app.html
Developer: Ugreen Group GmbH
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2 Most reported problems 😔💔
Can’t login
by ChrisH070723
Excited as I just received my new Powerroam 1200 unit. I was eager to look through all the features, but unfortunately even after resetting my password (which I also could not do on their website?) was still not able to login on the app. These little issues are expected with a new product or line and I understand. Really want these issues to get ironed out because I have high hopes for UGREEN.
Lousy App
by Votran
Following instructions from the gate-fold setup guide included in my new GS1200 PowerRoam Portable Power Station downloaded this app. It's awful!
1) App wouldn't allow me to register using my standard email address, giving me either "account already in use" or "click to receive verification code" errors. The only way I could register was using an existing Apple ID.
2) App only allowed me to connect using bluetooth to my phone. Attempts to connect with WiFi:
a) didn't allow me to choose which of my WiFi networks I wanted to connect the unit to, only allowing the one with the strongest signal.
b) The device failed to connect to the WiFi network despite multiple attempts.
Functionality of the app is pretty limited. You can "remotely" (remember bluetooth only) change output settings, the same as you could from the front panel, and displayed the same information as shown on the device's display panel.
Waste of time and makes me consider whether I should just return the whole PowerRoam unit for something more mature.
Have a Problem with PowerRoam? Report Issue
Why should I report an Issue with PowerRoam?
- Pulling issues faced by users like you is a good way to draw attention of PowerRoam to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PowerRoam customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PowerRoam.
