ThemeBox app not working? crashes or has problems?

ThemeBox Status

Last Updated on 2024-04-23 by SoCloud Technology Co., Limited

I have a problem with ThemeBox

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User reports:
No current problems

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Common ThemeBox Problems & Solutions. Troubleshooting Guide

Table of Contents:

ThemeBox iPhone Issues and Solutions

ThemeBox iOS app crashes, not working, errors
ThemeBox iOS app network issues
ThemeBox on iOS has black/white screen

ThemeBox Android App Issues and Solutions

ThemeBox has errors/crashing/not working
ThemeBox server network connectivity issues
ThemeBox has black screen

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ThemeBox iPhone Issues and Solutions

How to fix ThemeBox app crashes or not working on Iphone (iOS):

Close and restart the ThemeBox app on iPhone
Update ThemeBox app to the Latest Version for iOS
Uninstall and reinstall ThemeBox iPhone app
Update your iPhone to the latest iOS version

Fix ThemeBox on iPhone unable to connect to server/internet connection issues::

To resolve ThemeBox network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ThemeBox Android App Issues and Solutions

Fix ThemeBox not working on Android, crashes, errors or is unresponsive:

Force Stop the ThemeBox App
1. On android, goto Settings » ThemeBox » click [Force Stop]

Update ThemeBox to the latest version on PlayStore

Clear ThemeBox App Cache and Data:
1. On android, goto Settings » Apps » ThemeBox » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ThemeBox.

Fix ThemeBox unable to contact server/ ThemeBox internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ThemeBox » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ThemeBox » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ThemeBox

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