CURE Status

Last Updated on 2024-01-08 by CURE Group GmbH

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Common CURE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CURE app on iOS and Android devices. Solve all CURE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CURE iPhone Issues and Solutions

CURE iOS app crashes, not working, errors
CURE iOS app network issues
CURE on iOS has black/white screen

CURE Android App Issues and Solutions

CURE has errors/crashing/not working
CURE server network connectivity issues
CURE has black screen

CURE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CURE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CURE app crashes or not working on Iphone (iOS):

Close and restart the CURE app on iPhone
Update CURE app to the Latest Version for iOS
Uninstall and reinstall CURE iPhone app
Update your iPhone to the latest iOS version

Fix CURE on iPhone unable to connect to server/internet connection issues::

To resolve CURE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CURE black/white screen (blank screen) on iPhone:

Follow the CURE iOS app troubleshooting guide Here →

CURE Android App Issues and Solutions

Fix CURE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CURE app issues:

Force Stop the CURE App
1. On android, goto "Settings" » click CURE app. » click "Force Stop".

Update CURE to the latest version on PlayStore

Clear CURE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CURE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CURE.

Fix CURE unable to contact server/ CURE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CURE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CURE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CURE on android.

Solve CURE black/white screens issue on Android:

Follow the CURE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CURE Group GmbH, developers of CURE.

About this app

Download CURE , enter your zip code, and select your needed products - and we deliver in minutes, from A for aspirin to Z for zinc. Our delivery hours follow the opening hours of the pharmacy you have selected in our app and may vary in designated areas. You can contact your pharmacist directly within CURE via phone or text message if you have any questions. If you're sick, in pain, or not feeling well, you should not go outside but rest in a place where you can get better. From telemedicine to e-prescription to pharmaceutical delivery. In the future, this app will be a one-stop-shop platform for healthcare. this app is the shortest way from the pharmacy to your home. And we can get your medication and deliver it for you. To do this, this app works together with local pharmacies. Or use the search and find exactly what you need. One app, all things health.