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This app has less and is more difficult to navigate through. Can no longer do transfers to banks not in the global family through app, can’t instantly transfer to pay a credit card that’s even from global and both accounts are set up. Nothing but error messages when trying to pay anything or transfer anything. Don’t worry it shows your money disappear instantly just not making a payment or going to a different account, just a nice anxiety filled error message saying it failed and try again before your money disappears. Would give zero stars if I could for the fact that the previous app was way better. If this is any indication of how global will be now that it’s combined with Alaska my money will definitely be going elsewhere soon.

As a young individual who thrives on mobile banking I was hopeful that this app would be a great as the previous AKUSA app. It’s cute and crips and looks user friendly. It is not truly user friend because we can’t see our pending transactions and when you go to transfer money to your credit card for payment you have to remember the amount due. The old app provided you with the amount when you went to transfer and I thrive off of my pending transactions are. I moved out of state long ago but kept my account with AKUSA because of the ease of features in the app. I will be switching to something that better meet my needs if this is not corrected timely.

The new app is definitely more updated and has a sleeker look to it but does not accurately show what’s actually in your account. System errors quite a bit during syncing and when logging in online to my acct it shows completely different information than what the app is reflecting. The worst part is you can’t see any pending transactions. I even called customer service to find out the differences in my balance and what this app was reflecting they couldn’t even find. I went back to the old app and will continuing using that from here on out.