Contact Kamado Joe Support
Company Name: PREMIER SPECIALTY BRANDS, LLC
About: Experience a new era of outdoor cooking with the Kamado Joe mobile app. Set and
monitor your grill time and temperature, view session graphing for long cooks,
and receive alerts and notifications all within the palm of your hand.
Kamado Joe Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PREMIER SPECIALTY BRANDS, LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Kamado Joe Website
Privacy Policy: https://www.kamadojoe.com/pages/privacy
Developer: Premier Specialty Brands, LLC
Can I trust Kamado Joe app?
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3 Most reported problems 😔💔
Do not trust this company
by Ted357
I paid $250 for a temperature controller, iKammand, that Kamaro Joe just bricked, dropping all support for without notice or compensation. It’s useless now. The old app is gone and this app does not support my device. You have been warned.
Update: look at their response. Man, when I bought Kamado Joe it was a company that provided a premium product with premium support. Look at them now. Masterbuilt mass market, MBA driven garbage with a canned response written by a bot that's completely irrelevant to the above review. I had a Gravity grill from Masterbuilt as well and that piece of junk fell apart after one move. I threw it out. Just be warned, don't listen to the people who fall for the marketing. Those suckers will throw money at anything and that's who they target. This is not Kamado Joe anymore, this is just a brand of Masterbuilt. Get the Big Green Egg, Kamado Joe is dead, they sold out.
The company lacks long term support for their apps
by Discontinued App
I would stay away from anything app controlled they produce. I had an iKamand, and they disabled the servers making the device completely useless with no warning or communication. It is now a $200+ paperweight. I reached out and was told I was out of luck. They did this during July 4, which is one of the largest cooking times of the year in the US. They have offered no resolution or explanation to those of us left with a non-functioning product apart from the product has been discontinued...while several online retailers were still selling them. The Konnect Joe may work now but what happens when Kamado Joe decides to no longer support it? Given their track record of abandoning apps, I would not trust Kamado Joe.
Don’t waste your money!!
by Griford2000
Any customer looking to buy one of there Wi-Fi grills must be mad. What’s to stop them doing the exact same thing as they did with the IKamand. No warning, no communication on the app just stopped working, only to find they decided to can the product. I have four of them at $249 each, they did not even have the common sense to leave the app active but with just local connection so you could at least still use it. NOPE just wash there hands of it. At least a decent company would add the old device to the new app! Again no!! So you can spend $1000 plus on one of the new grills and in a couple of years end up in the same situation. You have been warned
Have a Problem with Kamado Joe? Report Issue
Why should I report an Issue with Kamado Joe?
- Pulling issues faced by users like you is a good way to draw attention of Kamado Joe to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kamado Joe customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kamado Joe.
