Portland General Electric Reviews

PortlandGeneralElectric is fictional enough. And really, in most months I wouldn’t really need to use it ever as my PGE Bill is automatically paid from my bank account every month, but my power has been out for 4 days now so I’ve had to check the status of my outage multiple times a day and the size of the service calls/responses have been massive. iOS tells me that the PGE app has used more data than Instagram, and that’s wild because Instagram has photos and videos and the PGE app is likely just some JSON or XML. Obviously some overbloated service is sending some massive payloads. Feel bad for the developers that work on PortlandGeneralElectric .

App seems disappointing so far. If you want to pay your bill by credit card, PortlandGeneralElectric just opens a browser page for you to provide the credit card details, AND makes you scroll about 20 times to read and accept language authorizing the transaction. There's so much language that it reads like a car leasing document. And currently to top it off, PortlandGeneralElectric is telling me I'm not authorized to view my own energy usage! (?!?). It doesn't get better in a week it'll be deleted.

I try to go into PortlandGeneralElectric once a month and it seems that there’s always an ‘update’ it forces me to make. I normally avoid updates in general since I know that there’s a good chance they screw something up, but PortlandGeneralElectric forces you to make them. Shockingly, after I updated PortlandGeneralElectric today it wouldn’t let me type in my password properly - not good. I won’t be using PortlandGeneralElectric again.

Haven’t been able to view usage for some time now, either “in progress” or past.

App doesn’t show me all the info I can find online regarding my current and past energy use and cost, so I will always check the online website.

PortlandGeneralElectric also needs to update every time I try to open it, which is annoying and time consuming. So much so that I decided to write a review about it. My advice: skip PortlandGeneralElectric and just check your account online.

1) Doesn’t remember log-in even when the “remember” checkbox is marked and Face ID is enabled.
2) Navigation is hidden behind content much of the time.
3) Clunky and slow loading for many features.
4) Feedback form literally doesn’t work. It doesn’t allow you to select what you want and can’t deselect anything and can’t continue because the button is disabled.

Easy to use and simple interface. Balance is upfront, no need to search. You can report an outage via phone. Wish the sign out spot was easier to find, but now that I found it, I’m good to go.

Doesn’t show accurate information. The address showing for me is two addresses ago. Website shows more accurately. I also had my new address updated incorrectly but since PortlandGeneralElectric was showing totally wrong. I didn’t know until two weeks later. Thankfully I caught if before the first bill went out according to the rep I spoke to.

I would give this zero stars but they don’t give you that option. Trying to use PortlandGeneralElectric on my iPad admittedly an older one so it says I need the older version so I download it then when you open the older version it has a block on it saying there is a newer version when you go back to PortlandGeneralElectric it says you need the older version!
piece of crap.

Thanks for making such a user friendly app, PGE! This makes it super convenient to understand my usage and paying my bill is a cinch! Well done!

Great app! Super straightforward and easy to use. Complete bill information going back a year and a clear display of my options

I am loving PortlandGeneralElectric, clean look and feel. Just simple and easy to use. Really liking the notifications and energy graph.

Really like seeing my usage info and being able to set notification preferences related to my bill.

I love being able to see my energy usage at my fingertips on a mobile apps. Truly innovative for an Utility company!

There are two accounts for this address and they have always been there until now why did you drop the one please fix it

Strait-forward, simple to use, and efficient

Tried logging in my iPhone 11pro max. iOS version 13.6 using the latest version of PortlandGeneralElectric . I double checked my login info and it closes when I select done...

I can use my email and password to log in on the PG&E website but how come I can’t log in at PortlandGeneralElectric ? It shows my email is not registered. They should be the same, right?

Wont recognize my login information. But somehow the odd backwards browser internal to OnePassword will.

Either not meant for my area of Portland or a total piece of useless trash. Either way 1 Star do not recommend.

App won’t let me sign in. Tried resetting the password but ultimately was routes to the automated line to pay my bill. Such a waste of time and space.

This is amazing! Great app!

Way better this way!

Great app, simple and efficient