Tucson Electric Power Reviews

by Frog Granite

I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But TucsonElectricPower won’t even load! So I checked settings, deleted TucsonElectricPower , reinstalled it from TucsonElectricPower store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs.
So stop beating your chest about TucsonElectricPower, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on TucsonElectricPower either, so I guess it is “unsupported”.

by Hjvc

I enter password and then get message that the line is blank. I tried to send message and it tells me special characters only and @ is not allowed. Customer service unable/unwilling to help. Developer needs coding lessons!!

by VasJ74

Every time I use TucsonElectricPower. Tep process payment when ever they want. This time I had payment set for Jan 3. They took it from my account Dec 31.

by Nickname4738

Can’t find an account associated with the information I gave even after changing my password twice just now

by Mgh1024

Very bad user interface, cannot press links like login and such in iPhone 11. I cannot believe this kind of app can pass app store criteria.

by Lissrs

Never accepts the payment. Now I have to pay in store for any payment, I can’t pay with card or on the phone. Completely inconvenient, I’m deleting this since it does me no good what so ever.

by Arjetta

What happened? This used to be semi helpful, but after the most recent update I can’t even log into my account. Bug testing must be optional.

by Boldknght

This TRP app worked until the last update. Now the daily and weekly usages are Greyed out and don’t work. This makes TucsonElectricPower worthless. This is what happened when a Foreign Company, “Fortis” owns a local utility. They only care about profit, not customers!

by Khismer

Signing in through a web browser works consistently. TucsonElectricPower , on the other hand, consistently claims that there is no account associated with my email. It is functionally useless.

by 3271643

TucsonElectricPower needs to be able to take debit/credit card payments. It’s 2021. No excuses to not have it

by Kat_m_

TucsonElectricPower will not let you paste a password into the box in order to sign in. This makes it impossible to use a password manager on my phone. No modern app should be incompatible with security best practices like using a password manager

by Melemom1111222

TucsonElectricPower is useless. I downloaded to view usage but usage is not up-to-date because I have checked it daily and the usage has stayed the same for days now and obviously we are using power in the house. Their is an option to view usage daily and hourly which seemed great until you click on it and it always says it’s unavailable. Junk.

by Xvd68

Has much potential but useless on iphoneX or smaller screens.
Why pinch/zoom not available to expand screen view?

Can’t see current usage or demand, only previous billed month, so not possible to monitor use anywhere near real time.

Daily demand chart shows highest demand of entire day rather than highest PEAK HOUR demand. Bug reported months ago.

No option for notification when budget billing amount changes, end up getting months past due when on auto pay with no need to review bill every month.

Assuming I could read screen, it would be very convenient if like other apps, I did NOT have to log in every single time. it takes longer to do that than view my usage, which is my primary use for TucsonElectricPower . Phone call is otherwise most efficient use of time for all else.

by SKAcrows

Pretty bad since the last update. New app doesn’t allow Apple password feature to activate so I can select from stored passwords. Also, many more steps are needed to pay a bill than before the update. All shortcut features are nonfunctional and I have to type key by key to complete login and payment. I will now just activate paper billing and increase your costs to avoid having to use TucsonElectricPower again. Hopefully that encourages your company to make updates that don’t make your customers ability to pay a bill more difficult.

by 329bev

TucsonElectricPower was fine until about a month ago. Now it sends daily notifications about a bill to pay even though it was paid weeks ago. And the payment shows as being posted. The only alternative is to shut off the notifications. Very annoying!

by Krissyn

App needs more payment options!! Also, like most other apps for services, a chat option is needed for real time customer support. Also I once paid using the checking account option and the payment was cancelled by TEP. TucsonElectricPower (and website) need the option of clicking on said cancelled payment which would link or display a pull down bar as to the reason for the cancellation. This would make things so much easier than calling in and being on hold or sending in a request to speak with someone and waiting the “2 business days” for them to get back to you.

by BuffaloBrenna

This is a user friendly app that’s intuitive and super easy to use. Love being able to see my bill and due date, outages and weather.

by Bigger Jack

Just downloaded TucsonElectricPower to set up a payment arrangement and it seems simple enough I don’t get why it’s such a low rating on here? It does what you need it to do bill payment wise

by JoeRando

Simple to pay your bill, and easy to track the progress of any power outages on the outage map. You can also check your daily and hourly energy use if you want. Better than similar apps from other utilities.

by Horsegirl Tucson

I really like the outage map, especially during monsoons. And it’s quick to pay my bill online too.