Atlantic City Electric Reviews

I really like how easy and convenient AtlanticCityElectric is. Makes paying my bill a breeze. Just a few clicks and done. Now if we could just get South Jersey Gas to use the same technology I wouldn’t mind paying that bill either so easily lol

AtlanticCityElectric is a huge improvement for viewing my electric bill!

AtlanticCityElectric is well written and I’d give them a 5, but the usage data is not real time. I can’t pull up hourly or daily days as I can at other homes. It’s only last months total usage. For this I give them a 1. Ergo the scope of 3. Her with the program. Enable real time electrical usage monitoring!!!!!

I have two homes. The one I don’t live in from November to April I have to call monthly to get my bill corrected. I should only have to pay a connection fee, but I get charged $200 instead of the $6. If you could just get this right (reading a meter) you would have been a 5 star

Always get an error message. Sorry, That didn’t quite work. Try again later.
Not sure of the features since it never works.
Password is correct because when I purposely use the wrong password I get a different error message.
No real support offered when I tried to get help.

PLEASE fix this issue! My bill has not ever appeared in this new App. I’ve been contacted twice by a special team to try and resolve this, but nobody can figure out why my bill data won’t show. I haven’t been able to pay or view my bill through AtlanticCityElectric in months.

I cannot login to AtlanticCityElectric or the website. We were previous customers and evidently there’s a glitch with our email address. Several calls to customer service and the problem still isn’t fixed.

There are too many glitches and AtlanticCityElectric takes forever to load and then it logged you out automatically saying your session has run out and I haven’t even been on there more than a minute. You need to upgrade your app

Much needed update!! Great job 🙏🏽

Should have never updated AtlanticCityElectric now I can’t login to my account now not only that it will not recognize my user name and password on your website now good job still won’t work still telling me I don’t exist

Keep getting a “Sorry, that didn’t quite work. Please try again later” error message. Has been this way through the the last few updates for over a year now.

I usually love AtlanticCityElectric but after the latest update I can’t get the outage map to open on my iPad.

I loved AtlanticCityElectric until the update. Now when I try to sign on a message pops up alerting me that I have timed out and continue I must sign on. This message and I have danced this dance over and over. I should of never updated app.

AtlanticCityElectric is much improved.

Handy in a storm to report your power outage and view the outage details. The one glitch I noticed is when viewing past bills, only the most recent bill loads. The rest give errors and don't load. However, they did a good job with the bill interface- when a bill loads, it is easy to read.

Can’t login to pay bills. Something about cookies not enabled with this new version?!??? Safari has cookies enabled!

I have a older ipad that will not update AtlanticCityElectric. I’m on a fixed income and cannot afford a new ipad. You are forcing me to go to paper billing. Good move Ac Electric!

Tried using Touch ID, my password, deleting app, reinstalling, signed in again and again session timed out.

Could be faster!

Keeps telling me that my session expired
When I am trying to login.
I reset my password with no prevail.

Totally frustrating, clunky, unuserfriendly App. Also unwittingly signed me up for paperless billing which I did not want or see anywhere (must have been embedded in the lengthy user agreement). I initially tried to report a power outage. When I used the telephone customer service number it told me my mobile phone number was not registered to my account and then suggested that I should add the number in “my account.” Downloaded AtlanticCityElectric and tried, unsuccessfully, to register. I spent 40 minutes twice trying to complete the process, only to get a notice like “there was an error please try again later.” I just want my phone associates my account, but there are no live humans available to help at 1pm on a Tuesday afternoon. Arrrrrrrgh!!!!!

Was recuperating from knee replacement and no one was using home. Sent me bills which I paid on time. Then I got a letter that said oops we made a mistake and they increased the amount I had to pay for each months bill. I received another letter that also said oops we made a mistake and they increased the amount I owed for each month. No matter how many times I talked to someone they wouldn’t or couldn’t understand that they had overcharged me.
I eventually had to pay over $1,500 over what they had originally charged me each month. The only thing during the months they overcharged me was the refrigerator and garage door opened. They need to get someone in Customer Service that knows what they are doing.
Barbara Burke

Went to pay my newest bill tonight and was forced to update AtlanticCityElectric . Now, my checking account info is GONE and when I enter the same info I’ve been using for 2 years to pay, there’s an error saying invalid payment info. Stupid to break the one thing that helps them take money from customers! App has no other means to report the problem other than calling a closed customer service department or posting on their “suggestions” forum.

For some reason all the people that work for Atlantic City Electric can only change my password but it’s still not working!!!!I I still can’t log into my account!!! It always says try again later!!! It is so frustrating I just want to pay you guys and maybe after I pay you, you can pay your crappy app developers to upgrade this hunk of junk!!! Maybe pay them enough to completely redo this atrocity!!!!

Their website and mobile app are flawed. They don’t put any time into it. It rarely works, if at all. You wont see your account. If you do, you wont be able to pay. You know what? Go ahead and try it, you’ll see what i’m talking about. I want the person responsible to try navigating through their own website so he can correct this monstrosity. Vent complete. Just call them.

Tried to register account and kept getting an error message to contact customer support. I contacted customer support and they said the only thing they could tell to do was to uninstall app and then reinstall app...guess what it still doesn’t work.

I have never used AtlanticCityElectric when my password from the last time worked. I always have to reset it. (And I work remotely...I understand password and can use functional technology. Can’t deal with AC Electric; all their stuff is buggy as hell.

AtlanticCityElectric is useless! Every time I go to AtlanticCityElectric to pay my bill it is under maintenance, not to mention they offer speedpay but the payment takes days to post to your ACE account but comes out of your bank account instantly.

Who ever decided to make AtlanticCityElectric where you can’t just create an account with your account number is an stupid as hell . And who ever runs the automated system for your company is equally as dumb. Terrible customer service. 🖕🏼

I don’t write many reviews. I have tried to register my account. I have all the right info, but no matter WHAT I enter, it tells me someone is already using each user name I try.

Update this stupid app to use facial recognition to unlock since you can’t use the finger print anymore. Everyone else uses it, why don’t you! Let’s get with it.

Now I can’t pay after two years of a very convenient and easy usage thru their app. Whomever made the updates to AtlanticCityElectric is moron!

It’s the latter part of 2020 and AtlanticCityElectric still doesn’t support Face ID for log-in.

Very awesome that I can no longer pay from AtlanticCityElectric or literally do anything. This was probably the worst update I’ve ever seen any app make

AtlanticCityElectric use to work very well but for the last couple of months it won’t let me log in.