Contact Temu Support

by Joed1234321

They sent everything to the wrong address and are going to drag me through the mud just to deny refund on over 5 orders sent to the wrong address definitely over 100$ worth of stuff and what I seen from trying to find they’re corporate number is a bunch of other people getting ripped off because they’re shipping department is to incompetent to put in the address you provide them with properly. I even showed them proof by showing them the only address on my account and that my address was correct and they aren’t going to fix it they just going to shuffle me around and copy and paste the same things over and over again without providing any real help if it is not resolved in the 24 hours by a specialist then I will be reporting Temu to the FTC, AARP, for these shady business practices of treating my like a living wallet that has to pay for they’re mistakes because I can’t send them back items that they sent to the wrong address even with valid proof of screenshotss I rate Temu worse than wish and Aliexpress, Alibaba which all already had an extremely low bar in terms of customer support and making things right when they make mistakes and this is coming from a first time customer who has spent a decent amount and has made 5 orders in couple days and will not receive anything they have order which come out to over 30-40 individual items if problem is fixed I shall change review to 2 star and never use this service again

by Lora72

#1 - Temu should have something to explain Wishlist was moved to the "You" list & you now have to scroll down to Product Description to ❤️ an item to add it to your wishlist.
#2 - The "Your Orders" page was great when I started using Temu then a month or 2 ago they changed it & it was horrible! A pain with extra clicks just to find anything. A cppl days ago it was suddenly back to how it used to be which was awesome! Now it's back to the 🤬 way. Just put it back & leave it alone!! I look at reviews for everything & used to make reviews but no more bc if you do a review from then on it adds another step to click on to see price adjustments etc. Stop "fixing" something that's NOT broke!!
#3 - When it takes near 1000g & over 3wks to get a fish from 70% to 100% y'all are getting beyond ridiculous! My 1st rnds of Farmland & Fishland when placing an order that was, say, $32 I purposely added $8 to make it a $40 order to get 800g. Now that I've realized once you get down to 2 fish / 2 wheats 800g is nothing I'll save my $8! ** For anyone that hasn't played the stupid games just know when you FINALLY win you have like 48hrs to place a $100 order to be able to use the $40 off coupon you spent gawd knows how long winning. Btw, you have the same 48hrs to place another $100 order to use $30 off coupon. So if you don't have $130 total to spend on 2 separate orders within 48hrs of winning just forget about the coupons you "won".

by SisterofMomof3

Downloaded because I was interested in a cat water fountain, got an offer of $300 off, 96% off, and a 3 free items of five selected. Too good to be true? Very much so.

If you are looking for something specific you will never find it as we have to look scroll through the tons of offers without the use of the search and filters. Found the pet fountain you want? Good luck with those filters or pump replacement for that specific fountain listed anywhere on the other page. If you leave that page to go to the main page for the search function, you loose the offers. If you switch to your browser to search via google and happen to click on a link for temu, you are directly ported back to the app and to a new offer loosing your current one, but the items you already selected are still in your checkout and the app tries to act as if you hit purchase. It will fail so long as you don't have your purchase info already entered (hit the X when it prompts after selecting your first item).

I don’t want to have to scroll through obvious adult accessories, and other things I have no interest in. I certainly don’t want to be tricked into purchasing anything whether being an item period, or a similar item just a different size / a part of the item. Lastly, I don’t want my time wasted which is all this app seems to do.