Contact Temu Support

Temu has the same company with vova. Vova is full of fake brand products，and fined by EU many times.

I have been using this app for a while, however I have had many issues with the quality of these clothes. I bought a pair of sweatpants and as they arrived they looked nothing like the pictures. They had a strange seam line going down them, which wasn’t on the picture. Oh well, I’ll just contact them. I was given a refund, no problem, however I was still a little upset with the situation as it left a bad taste in my mouth. So, I go ahead and make another purchase, buying two pairs of pants and a shirt. The shirt was poor quality, but it was pretty cheap, so I was not too mad. But the pants were the problem. I received a pair of jeans that were blue and looked NOTHING like the picture. And as I opened the package, I discovered they were WET. They were in the package in a secure plastic bag, so I have no idea how they were wet. I can’t imagine it was a shipping issue, because nothing else was wet. And the other pair of pants I received looked nothing like the imagine. Angry with what I received, I contact Temu about the two pairs of pants. And they told me there was nothing I could do without a refund. Here’s the thing - I don’t think I should be forced to use my gas money (I do not live near a postal box) to return my LOW QUALITY items that are NOTHING LIKE THE PICTURE of them while they’re wet!!! This is a horrible business. I’ve recommended so many people to this app, but these Temu does not care. I am BEYOND angry with this experience and in disbelief.

They advertise profusely using prices that are a fraction of the real price, sometimes with a notation only for new customers (but usually not). But even new customers don’t get that price as they will say the item doesn’t qualify even though you clicked thru the ad to get to the exact item they advertised. If you don’t buy the ridiculously overpriced junk they were hawking, they will keep showing you new item prices for other items at a fraction of their true cost, but then say you are ineligible to receive the discount because your not a new customer. They will continue to show these prices on every item and won’t honor the price. The real price is typically about 10x that price, for inferior quality goods with slow shipping and using mail fraud in order exploit a niche in postal rates. This makes the goods effectively non-returnable. Product pictures are frequently altered and aren’t the real product. They also sell your info to anyone and everyone and won’t delete your account even though you’ve instructed them to, opening you up being hacked. Months later and I am still being sent verification codes for an account that I asked to be deleted and all info purged. Whatever you do, don’t give these people your credit card info, you will regret it. Scam City. Apple really needs to remove this from the App Store. The fake reviews alone are enough of a violation, but the scamming makes it intolerable.