Helium Reviews

This is a scam company. They will literally take your money whether or not you get service and tell you there’s nothing they can do for you just be very careful before you put in your information especially if your low income and already don’t have money they don’t care i’ve made a mistake so please don’t do the same and be very careful linking your crypto accounts and other accounts because they will again try to pull money from your accounts, even when you try to cancel and delete your information, they make it impossible there’s no options to delete your card on file. You can only add another card. Be very careful. These people are scummy.

I’ve been on hold with support with no luck. They can’t figure out why my app is just spinning. I can log into it just fine on other devices but not the actual this app cell phone that does the mapping. I have reset carrier settings, deleted and redownloaded, turned off and on, took out SIM card and put back in, used WiFi, used cell only... basically every trouble shooting available but it just spins. Changed PW and know it’s correct as I can still login on my t-mobile phone just fine. This was working great until it didn’t. Hopefully somebody can help.

I am trying to switch my number from this app to another operator and they have not released my number for 1.5 days and I cannot use my number and phone for 1.5 days because of this app. They don't even have a phone number for me to call, their live support line is not available at night, during the day they answer with a 10 minute wait, and when they answer, they cannot offer you any solution and they just say they will forward it to their technical team, but I am sure they don't even have a technical team. I will file a lawsuit against them.

It is my personal opinion that this app is not a trust worthy company. I purchased an outdoor hotspot which was dead on arrival, after troubleshooting this app agreed and I mailed back the hotspot as instructed. Upon receipt they changed their minds and said they would only mail me back the nonworking “dead on arrival” item or nothing. Their reasoning is because I opened a dispute with my credit card company so this somehow means I am a fraudster and they most keep my money and I deserve a dead on arrival unit. For reference I purchased 4 hotspots and accidentally mailed one to a different address, I thought it never came and this app customer service was non responsive so I opened a credit card dispute. Also, Helium is constantly logging out for my family and extended family.

400+ mapping events and no rewards. Customer service is incapable of troubleshooting or assisting in anyway. Took me 3 days and 4 emails for me to find out the issue myself last time. No clue what the issue is now but quickly tiring of having to be my own tech support to figure out what the issue is. And please, please, please do not bother sending me the same copy pasted response you’ve already sent me 4 times. It’s never been helpful and I doubt that’s going to change.

Dropped my prior carrier because I thought they could handle it and now I am stuck with no service and no way to call to switch with another provider. Horrible customer experience. I’m canceling as soon as I can figure out how to get to another carrier.

I’ve been apart of the Solana and this app ecosystem for awhile and I love them both.. I’ve been using the this app phone plan for a year and after this recent update with the hexes.. I HATE IT… I didn’t know there was going to be some sort of “Hex” update that I have no clue what it does… I drive 3-3 1/2 hours to and from work(combined) for 4-5 days a week and I haven’t been earning anythingggg.. I also walk around 20,000 steps per day at work and still nothing with the hexes..so I have NO CLUE how I’m not earning anything anymore for the last week almost.. it makes NO SENSE and I wish they would fix this ASAP or tell us why this changed the mapping and what’s the new purpose of it… I still love the blockchain but I’m starting to hate how the mapping and earnings are now… I really am

Can’t pay with MOBILE, used to be able to. They blame Solana network congestion, but my other apps send and receive with quickness. The only reason they don’t get 1 star is because the price still is attractive for the service. They better get it together because Chirp is coming for $5/mo and on the SUI network.
UPDATE: the prepay finally went through, but only after market dipped and I ended up having to use more MOBILE.

Discovery mapping feed isn’t working after latest update and it now shows that I have only 1 free claim instead of the 9 I had previously. Discovery mapping feed doesn’t show anything and when I contacted support they said it was disabled. I tried disabling and re enabling and support confirmed it was then enabled on their end but I’m still not seeing anything in my feed. I hope the feed starts showing up again or they release an update to fix this, and also give me back the 9 free claims I had.

I’ve noticed after the newest update the phones are not getting the the mapping hexes like before. Either my phone or my families phones will not get the mapping rewards for the same route mapped. We hop in the same car and carpool to work and notice that at least one of us didn’t get our mapping hexes. We’re all on the newest update so that’s not the reason. The problem is that if we’re on time for work we have no time to leave and map another route before 6pm. That means we just have to miss out on the rewards for the day.

I have been using this for a while now and it’s not bad. The most important thing they need to update is
When logging in it shouldn’t make us have to login with email and then prompt us for password after we push enter. It should populate both at the same time. It’s very annoying. It also since last update is kicking us out if we lose signal for a while or turn it off.
Other than those things it’s a pretty simple app. Wish they would allow more accounts with same cards too.

First impression 10 days in. The value of the MOBILE token currently makes it near impossible to be able to pay with it each month. Plus my area according to the planner, has no hotspots and feels like nobody knows about this app Mobile. Not enough incentive to want to place one somewhere.

The this app Mobile app is a game changer! For just $20 a month, you get an awesome mobile service that’s reliable and affordable. What really sets it apart is the ability to pay with cryptocurrency that you earn while mapping throughout the day. It’s such a smart and futuristic way to save money while staying connected. If you want a cost-effective plan that’s fun to use and rewards you for your daily activity, this is Helium for you!

I been seeing phone plans prices lately and them prices be around $40 - $140. I can say when I ran into this company this is the best affordable phone plan you will ever get. And the best part about this they are under the T Mobile network. T Mobile have been improving their services and towers especially for 5G. I love how they keep this under 1 plan only for $20, you can’t beat that at all. And you do get unlimited talk & text and data. The only down fall I have is when you go over 30GB of data your connection to the internet will slow down. So if you have home internet or around a area with WI-FI your good. It is eSIM compatible and you can request a SIM card for free which also come with free shipping. Other than that this is the best plan you will ever get and I hope this stay like this for future reference.

Si far not disappointed excellent service got it when they stated I don’t regret it excellent service easy to earn points and redeem points I pay my phone bill for the whole year plus I got in a phone with the points that I made good job guys definitely will stick around for longer phone plans are expensive not paying $130 but I only pay five dollars and the service is good

It felt too good to be true, but 6 months later my wife and I are still using it and impressed! It took a few days to get a new eSIM from customer support after upgrading to a new iPhone over the holidays, but in general, it’s very self-serve friendly and they’re updating Helium regularly. The network is lightning fast, and we are getting completely free service just by using the discovery mapping service and paying with “mobile” coin. We have driven all over the south east and never thought that we were getting any less than the best possible wireless service and connectivity out there. Nicely done this app!

I am so thankful to coinbase for offering this in the earn section. I tried it right away and I have to say some days it to good to be true that u can get a great service better then t mobile verizon etc and get rewarded! I am so happy and excited I just wish they had this years ago so I could have saved thousands on phone bills which have just been stealing everyones money!

I’ve been involved in this app from the beginning in 2020; over the last 5 years, I’ve watched the monumental build out of IOT and MOBILE infrastructure by everyday people, all over the 🌎 …
For those that feel 20$/mo is too good to be true; that’s more a reflection of just how much big Telco has been ripping us off than this app’s offer. The truth is- most people won’t even pay 5$ a month for this plan! It rewards more than it costs!
If you make the switch, be sure your phone is unlocked, paid off, and call your service provider for a the transfer pin.

The transition is seemless & takes minutes.

Couldn’t be more pleased! You rock this app!

this is one of the cheapest if not the cheapest unlimited phone plans that actually works and isn’t garbage.
me and my family have been using this app mobile for a few months now and it’s awesome. The fact that you can earn rewards from the mapping data is a deal maker. no other cell phone company that i’m aware of does this.

Yea it seems too good to be true only $20 a month unlimited and they pay you more than that for discovery mapping but it’s real. Ditch your phone company and join the peoples network. Get you a this app mobile hotspot so you can earn more rewards and have the best connection. It’s a no brainer crypto is here to stay and it could only get better from here.

I live in Miami,FL which is the city they decided to run their initial test on and I was able to get their $5/month plan a few months ago. At first I will admit that the service was a little spotty and my reception would go out at random times, but for $5 a month vs the $130 I was paying at At&t I was not complaining. Since then I have had 0 issues with my reception and it has been equivalent to my reception with At&t. Not only that but I have made over $600 in their MOBILE tokens to date just from turning on Discovery Mapping, which allows them to track your location in order to improve areas that might not have the best coverage. This is the next greatest thing since sliced bread! Even at the international price of $20 this is still an absolute steal!! If you are anywhere in the US and want an extremely affordable phone plan that is reliable don't hesitate just sign up today. I do not work with this app or am affiliated with them in any way. I just fell in love with this company ever since I discovered them through a Google ad months ago. Enjoy!!