Contact Helium Support

by RyanB5432-

It is my personal opinion that Helium is not a trust worthy company. I purchased an outdoor hotspot which was dead on arrival, after troubleshooting Helium agreed and I mailed back the hotspot as instructed. Upon receipt they changed their minds and said they would only mail me back the nonworking “dead on arrival” item or nothing. Their reasoning is because I opened a dispute with my credit card company so this somehow means I am a fraudster and they most keep my money and I deserve a dead on arrival unit. For reference I purchased 4 hotspots and accidentally mailed one to a different address, I thought it never came and Helium customer service was non responsive so I opened a credit card dispute. Also, the app is constantly logging out for my family and extended family.

by Robbie5643

400+ mapping events and no rewards. Customer service is incapable of troubleshooting or assisting in anyway. Took me 3 days and 4 emails for me to find out the issue myself last time. No clue what the issue is now but quickly tiring of having to be my own tech support to figure out what the issue is. And please, please, please do not bother sending me the same copy pasted response you’ve already sent me 4 times. It’s never been helpful and I doubt that’s going to change.

Dropped my prior carrier because I thought they could handle it and now I am stuck with no service and no way to call to switch with another provider. Horrible customer experience. I’m canceling as soon as I can figure out how to get to another carrier.

by Helium Mobile Is A Scam

This is a scam company. They will literally take your money whether or not you get service and tell you there’s nothing they can do for you just be very careful before you put in your information especially if your low income and already don’t have money they don’t care i’ve made a mistake so please don’t do the same and be very careful linking your crypto accounts and other accounts because they will again try to pull money from your accounts, even when you try to cancel and delete your information, they make it impossible there’s no options to delete your card on file. You can only add another card. Be very careful. These people are scummy.