Contact ByteTag Support

by ChristyJane

Just downloaded the app. Seems pretty organized and it's easy enough to fill out.

Now what is not organized is ByteTag's sales and customer service. During one of their black Friday sales, (Dec. '23), I ordered a couple of the tags that slide onto the collar. I waited around a month, and shipping was never updated. I contacted them. Didn't hear back for a bit, but finally got told they made a mistake and sold many more tags than they actually had. They assured me that soon, things would be straightened out. Weeks later, I contact them again only to get back the exact same reply word for word. I then asked for them to cancel my order and issue a refund. Never heard back. 🙃 Then suddenly, TODAY, I get my tags in the mail - no response, no order update or notification. Ok then. I won't be ordering any more in the future.

by Chrisg83

I purchased two bite tags for my two dogs a little over a month ago at the same time my neighbor purchased one for her dog.

We assumed you could set up a emergency contacts and setup alerts as shown on there marketing material. Although you can set up emergency contacts, only you will get notifications unless you pay an additional service fee. this includes even adding additional members of your own family or household.

The tool has a helpful walkthrough of how to setup your contact information, but the user interface could use some work. It will always give you a red alert and never let you go past 20% safety rating for all 3 of our dogs, maybe if you pay the additional service fee you can improve the rating. but we’ve filled out all the information except for adding additional paid contacts and still get a red safety rating of 20%.

In the case of our tags we got 3 different types,
Keep you posted on how they hold up. But so far they seem pretty good. Flexible, lightweight, and quiet.

by Syruppp15

ByteTag is an absolute must have, and I am so glad I found it! I bought the ID slide and it fits perfectly on my dogs collar. The app allows you to provide so much useful information about your pet so that whoever finds them has everything they need to know in order to help! The only reason I gave four stars instead of five is because I bought the ByteTag looking for an active tracking device, and with everything I read, I was sure the ByteTag had this feature, but I have yet to find that. However, ByteTag does have the option for the person who finds your pet to send their live location, and they can also call you. I feel 10x safer knowing my dog has all the info anyone might need to get him home to me right on his collar