The Pack Status

Published by Zoetis Inc on 2024-09-10

This app is meant to be your pet parenting companion. It’s full of helpful
tools for tracking and maintaining your pet’s health.

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Common The Pack Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Pack app on iOS and Android devices. Solve all The Pack app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Pack iPhone Issues and Solutions

The Pack iOS app crashes, not working, errors
The Pack iOS app network issues
The Pack on iOS has black/white screen

The Pack Android App Issues and Solutions

The Pack has errors/crashing/not working
The Pack server network connectivity issues
The Pack has black screen

The Pack iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Pack app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Pack app crashes or not working on Iphone (iOS):

Close and restart the The Pack app on iPhone
Update The Pack app to the Latest Version for iOS
Uninstall and reinstall The Pack iPhone app
Update your iPhone to the latest iOS version

Fix The Pack on iPhone unable to connect to server/internet connection issues::

To resolve The Pack network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Pack black/white screen (blank screen) on iPhone:

Follow the The Pack iOS app troubleshooting guide Here →

The Pack Android App Issues and Solutions

Fix The Pack not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Pack app issues:

Force Stop the The Pack App
1. On android, goto "Settings" » click The Pack app. » click "Force Stop".

Update The Pack to the latest version on PlayStore

Clear The Pack App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Pack app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Pack.

Fix The Pack unable to contact server/ The Pack internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Pack » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Pack » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Pack on android.

Solve The Pack black/white screens issue on Android:

Follow the The Pack android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoetis Inc, developers of The Pack.

100% Contact Match

Developer: Zoetis Inc

E-Mail: [email protected]

Website: Visit The Pack Website

About this app

It’s full of helpful tools for tracking and maintaining your pet’s health. ThePack is meant to be your pet parenting companion. It also rewards you for spending time with your pet and nourishing a strong relationship. - Track their exercise, grooming, training, and activities. - Capture your precious moments together in a visual diary. - See their health and fitness progress at a glance and gain valuable insight over time. - Log their medications, health conditions, and observations. - Set reminders for vaccines, medications, and upcoming appointments.