Contact Nix Solo Support
Company Name: Nix, Inc.
About: To train at your peak, you can’t just train hard. You need to train in a way
that’s informed by your personal biology.
Nix Solo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nix, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Nix Solo Website
Privacy Policy: https://nixbiosensors.com/pages/privacy-policy
Developer: Nix Biosensors
Can I trust Nix Solo app?
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3 Most reported problems 😔💔
Buggy Making it less than Worthless
by Sweaty Cyclist
I can’t get the app to save any data from a full workout. Starts fine and can watch it work for a bit then at end of workout the app says ‘something went wrong’. There is no option to save what it has... only option is to discard workout!?!? Restarting the app and it instantly reconnects and says the patch needs to be replaced… with almost no information presented to user it appears that the patch gets saturated and then app just dumps all the data. I guess I have to stop workout early to save any data?
Not ready for primetime (or daytime, or any time)
by Tomagoth
I would say the app and sensor are good when they work, but they basically never do at this point. Email support has been responsive and as helpful as they can be, but when all they can advise is “yes, we know it doesn’t work but we’ll try to make it better at some point in the future”, it doesn’t seem right to ask people to continue paying. I’ve lost a number of workouts (and the $25/four pack patches to go along with them) at this point. They sent some free patches, which was nice, but that didn’t make the app or data recording work any better. I would love to track this data, but my pod will stay in a drawer because it’s not even worth the effort of sticking a patch on before a run.
Dumpster fire of an app
by Rentonjd
This app is down right terrible. I got the Nix pod a year ago and I could never get it to work. So I throw it in a drawer and forgot about it.
I just pulled it back out thinking “maybe a year later they actually got it to work properly.” I was wrong. Not only does the pod have massive issues with connectivity, I couldn’t even edit the name of my pod. The app is that poorly made—there’s no save/submit/done/etc to complete the name change. Return doesn’t even work. So you’re only option is to hit the back arrow.
Have a Problem with Nix Solo? Report Issue
Why should I report an Issue with Nix Solo?
- Pulling issues faced by users like you is a good way to draw attention of Nix Solo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Nix Solo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Nix Solo.
