Ledger Extension app not working? crashes or has problems?

Ledger Extension Status

Last Updated on 2023-04-25 by Ledger SAS

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Common Ledger Extension Problems & Solutions. Troubleshooting Guide

Table of Contents:

Ledger Extension iPhone Issues and Solutions

Ledger Extension iOS app crashes, not working, errors
Ledger Extension iOS app network issues
Ledger Extension on iOS has black/white screen

Ledger Extension Android App Issues and Solutions

Ledger Extension has errors/crashing/not working
Ledger Extension server network connectivity issues
Ledger Extension has black screen

Ledger Extension iPhone Issues and Solutions

How to fix Ledger Extension app crashes or not working on Iphone (iOS):

Close and restart the Ledger Extension app on iPhone
Update Ledger Extension app to the Latest Version for iOS
Uninstall and reinstall Ledger Extension iPhone app
Update your iPhone to the latest iOS version

Fix Ledger Extension on iPhone unable to connect to server/internet connection issues::

To resolve Ledger Extension network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Ledger Extension Android App Issues and Solutions

Fix Ledger Extension not working on Android, crashes, errors or is unresponsive:

Force Stop the Ledger Extension App
1. On android, goto Settings » Ledger Extension » click [Force Stop]

Update Ledger Extension to the latest version on PlayStore

Clear Ledger Extension App Cache and Data:
1. On android, goto Settings » Apps » Ledger Extension » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Ledger Extension.

Fix Ledger Extension unable to contact server/ Ledger Extension internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Ledger Extension » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Ledger Extension » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ledger Extension

Contact Support

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E-Mail: support@ledger.com

Website: 🌍 Visit Ledger Live Website

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Developer: Ledger

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