Contact Roku Smart Home Support

Incredible latency from option selection to when my lights actually change. With the recent app update, I was logged out and when I attempt to log back in I’m told that my email and password don’t match. Due to this, I am writing this review in the dark because I can’t turn my lights on. I switched out to the Roku bulbs because I was having a similar issue which cheaper ones I have bought. Assuming these ones would better, I got these at twice the cost per bulb. These Roku ones currently don’t work at all where the cheaper ones always worked - just weren’t as bright as I wanted. Heh, kind of left in the dark with this one. I will say this, I will never buy another product under the Roku brand again after this.

I love my Roku color smart bulbs when I can actually use them. But that requires this app, and it’s super buggy and unreliable. It’s either slow to load or crashes over and over. Creating rules and schedules for the bulbs goes pretty smoothly when the app will work. But trying to adjust the color or brightness of a bulb directly crashes the app every time. I’m a long time Roku customer whose owned several models of streaming box since the original, and I sing their praises all the time. But they are not doing smart home well, and it’s affecting my opinion of them overall.

Just purchased two bulbs. Downloaded the app and it won’t allow me to sign in at all. When I launch the app, a prompt appears asking me to sign into my existing Roku account, but I’m taken to the sign in page after I click it. Then, if I try to type in my email and password, I receive an error message stating the email address or password provided doesn’t match Riki’s records. I’ve checked several times to make sure it is correct but no luck.