Square Go Status

Last Updated on 2024-07-11 by Square, Inc.

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Common Square Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Square Go app on iOS and Android devices. Solve all Square Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Square Go iPhone Issues and Solutions

Square Go iOS app crashes, not working, errors
Square Go iOS app network issues
Square Go on iOS has black/white screen

Square Go Android App Issues and Solutions

Square Go has errors/crashing/not working
Square Go server network connectivity issues
Square Go has black screen

Square Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Square Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Square Go app crashes or not working on Iphone (iOS):

Close and restart the Square Go app on iPhone
Update Square Go app to the Latest Version for iOS
Uninstall and reinstall Square Go iPhone app
Update your iPhone to the latest iOS version

Fix Square Go on iPhone unable to connect to server/internet connection issues::

To resolve Square Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Square Go black/white screen (blank screen) on iPhone:

Follow the Square Go iOS app troubleshooting guide Here →

Square Go Android App Issues and Solutions

Fix Square Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Square Go app issues:

Force Stop the Square Go App
1. On android, goto "Settings" » click Square Go app. » click "Force Stop".

Update Square Go to the latest version on PlayStore

Clear Square Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Square Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Square Go.

Fix Square Go unable to contact server/ Square Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Square Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Square Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Square Go on android.

Solve Square Go black/white screens issue on Android:

Follow the Square Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Square, Inc., developers of Square Go.