Ru Status

Published by Ruby Tuesday Operations LLC on 2023-05-22

With the new Ruby Rewards App, you can receive Rubies on purchases, earn free
food, get exclusive offers, AND order from your phone! Features: Order from
your phone for added convenience. Earn Rubies when you eat at Ruby Tuesday or
order through the Ruby Rewards App or rubytuesday.

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Common Ru Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ru app on iOS and Android devices. Solve all Ru app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ru iPhone Issues and Solutions

Ru iOS app crashes, not working, errors
Ru iOS app network issues
Ru on iOS has black/white screen

Ru Android App Issues and Solutions

Ru has errors/crashing/not working
Ru server network connectivity issues
Ru has black screen

Ru iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ru app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ru app crashes or not working on Iphone (iOS):

Close and restart the Ru app on iPhone
Update Ru app to the Latest Version for iOS
Uninstall and reinstall Ru iPhone app
Update your iPhone to the latest iOS version

Fix Ru on iPhone unable to connect to server/internet connection issues::

To resolve Ru network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ru black/white screen (blank screen) on iPhone:

Follow the Ru iOS app troubleshooting guide Here →

Ru Android App Issues and Solutions

Fix Ru not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ru app issues:

Force Stop the Ru App
1. On android, goto "Settings" » click Ru app. » click "Force Stop".

Update Ru to the latest version on PlayStore

Clear Ru App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ru app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ru.

Fix Ru unable to contact server/ Ru internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ru » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ru » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ru on android.

Solve Ru black/white screens issue on Android:

Follow the Ru android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ruby Tuesday Operations LLC, developers of Ru.

100% Contact Match

Developer: Ruby Tuesday

E-Mail: [email protected]

Website: Visit Ru Website

100% Contact Match

Developer: Ruby Virtual Receptionists LLC

E-Mail: [email protected]

Website: Visit Ruby Virtual Receptionists LLC Website

About this app

With the new Ruby Rewards App, you can receive Rubies on purchases, earn free food, get exclusive offers, AND order from your phone! Earn Rubies when you eat at Ruby Tuesday or order through the Ruby Rewards App or rubytuesday. Set your favorite Ruby Tuesday to get all the latest information on specials and offers! Find nearby locations – Get directions, view store details, and find the nearest location to you! Only available at participating locations in the continental US. Excludes Hawaii, Guam, and airport locations.