Contact Hydrawise Support
Company Name: Hunter Industries
About: Elevate Your Irrigation Experience with Hydrawise!
Discover the ultimate in
irrigation control with the Hydrawise App.
Harness the power of Predictive
Watering™, fueled by local weather data, to optimise water usage and enhance
your landscape's vitality.
Hydrawise Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hunter Industries
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hydrawise Website
Privacy Policy: https://www.hunterindustries.com/en-metric/hunter-industries-mobile-app-privacy-policy
Developer: Hunter Industries
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5 Most reported problems 😔💔
please call me at 214-718-4656 regarding problem with finding all zones
My WAND for X2 is faulty. Serial no is 0f05754406. Purchased in 2022. It has been working all these years including Bluetooth pairing until a week ago. I have followed all the instructions to resolve the issue but unsuccessful. The Diagnostics showed all ok except: Internet Connection Fail NTP Fail WiFi connection High Hydrawise Server OK IOT Ok. Can you advise me whether the WAND has to be replaced, or, anything else I should do before I purchase a replacement WAND.
Improvement????
by ***!!!+++
The new application can’t hold a candle to the old one. If there is truly an “improved performance and usability”, it’s invisible.
The new application is bulky, less informative and far from being detailed or visually appealing. As a home owner, the old application was perfect. It performed great and was easy to use.
Sorry Hunter, what you came out with is far from being an improvement. It’s not “well baked” (not even close to being even half baked) and it was not ready to be launched. The old application had great bones and structure and if it needed any tweaks, they were minor.
You have a long road ahead of you before making the new application as good as the old one.
Flow sensing has been severely compromised with the updated app
by FunRobot
I manage a large system in our HOA that uses a 48-zone Hydrawise controller that includes a master valve and flow sensor. With this latest app upgrade from the previous app, you can no longer check the flow graph history. It has been removed from the app. Previously I could check to see how much water each zone put out in gallons per minute and compare that to the previous day. The old graph is still available if I pull up the old app or the website, but it has been severely compromised as the gpm numbers are an order of magnitude too low. One of the biggest selling features for this system was how powerful the flow sensing was, but for some reason the developer decided to severely compromise the feature. Now I can only see flow data when a zone is running, and all the fancy new reports are pretty useless for me in trying to determine if a head on a zone has sprung a leak.
Hate the new app
by 234notafan
I struggle with this new app. It is not as easy to use as the older version. There are certain functions that have been removed, like remove all suspension from all zones which exists in the older version. Also the home screen, while "prettier" than the previous one is less useful to manage my system. Basically the new version is less user friendly and less intuitive - whereas the older one made it simple to manage and change irrigation times and length of watering. I stopped using the new one in favor of using the older version. Having worked for a software company, I know that sometimes a program designer can ruin a good app in attempting to update it.
Have a Problem with Hydrawise? Report Issue
Why should I report an Issue with Hydrawise?
- Pulling issues faced by users like you is a good way to draw attention of Hydrawise to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hydrawise customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hydrawise.
