Contact ColorStream Support

by AW3Sm3

I don’t understand why the features of this app are so ridiculously limited. Why can you fade on multi, but every other color option/combination must flash like a neon sign? Why do the timing options range from fast to epileptic-seizure-faster but with the one single fade option they can be slowed down to a reasonable timing that you would be comfortable with in your living room? That kind of control is obviously possible since it can be done with the multi fade setting, but they just aren’t there for literally every other color combination. I’m fine with using the app, but I feel like it should have been made clear upon purchase that you can’t do anything except plug it in withOUT the app.

Phillips has such a great compliment of options with the app-controlled light bulbs. I’m surprised this a) uses a different app in the first place and b) seems like preschool level compared to those.

by Sprouty30

The lights are great, but if you want a user friendly interface with a load of customization, and a stable app that doesn’t crash… well this is not it. Return your lights and get a different brand. My icicle lights cannot have a schedule for automation, as in turn on and off by themselves. The app crashes. I have one C9 strand that won’t pop up to connect… and customer service is… still on-going to replace the strand. The app is not user friendly from the start. You must search for your lights each time, select the kind of lights you want to control, select the group of lights or individual strand… and from there you are limited to your customization options. I do like that the icicle lights can have their brightness adjusted to what I like. The C9 strands don’t have this option…why is this? The app itself needs a complete overhaul.

by Floyd Family

The app is difficult to manage your lights. It constantly freezes up and you have to reload it. Having it loaded on different devices (like my phone and my wife’s phone at the same time confuses the lights. It doesn’t want to be named in groups on two different phones.

Having to swipe your phone when the app first opens to find your lights is dumb, it should automatically load it when you open the app. It opens to a confusing blank white screen, so why didn’t the company take that opportunity to put their brand on that screen so people remember who they bought it from (missed opportunity for marketing, future money left on the table because they didn’t take the time to do it).