Contact Kiwi Support

by Allieisbasic

I have a bone to pick with this app ( and developers)For the most part, this app is fun. Sharing music is part of my love language and I love to introduce people to new things. Although I say all these positive there is one thing you need to fix, THE ENTIRE APP. The new update is not fun and super boring. Please bring the old rating back. Another problem I have is I usually get a notification when I get sent a song but then it mysteriously stopped notifying me?? I could be sent a song and I would look at it maybe TWO WEEKS LATER ( I also don’t check the app itself because I hate it). Third, the profile pictures were maybe my favorite part because yay! Another app to spend 2 hours choosing the perfect icon! And just like the notifications, they didn’t pop up anymore and I could change the picture it just wouldn’t pop up!! And that brings me to fourth, I thought a simple deleting the app and re downloading would work. I try to long back in, I put in my phone number and, IT. DOES. NOT. WORK. I thought I was just putting my phone number wrong but no! The app just doesn’t work. If you could maybe fix these problems or the whole app. Or maybe just delete all of it while your at it! Thanks ! :)

by Panda Princess101

I just updated the app and was absolutely disappointed to see the insane change to the app. Swiping like a dating app is not fun for me or anyone I have talked to about it who also have the app. The system before was perfect: you could see a list of what you received, what you have sent, and could rate each song on a scale from 0-100 and leave comments. Now you can no longer give a rating other than “good” or “bad” which is NOT how I like to rate the music I listen to. It is not specific enough. You also can no longer leave comments, which made the experience more fun. Overall, I’m sad and I don’t know if I want to use the app anymore. It was so fun and I looked forward to sending and receiving songs every day, but now I don’t even want to get on the app. I’m upset.

by Tommy.Randazzo

the newest update is a huge step back. the auto play is awful and distracting. The removal of rating in favor of a like/dislike system makes the whole opinion system less interesting and invaluable. I rarely if ever want to “dislike” a song but would rather rate it lower in comparison to another song. Why couldn’t there be a 5-10 star rating? Or perhaps a rotten tomato-esque how “fresh” the rating is in terms of a rotting kiwi? Copying dating apps’ card style is unoriginal and boring. I loved this app as a way to share music with friends and compare favorites but now I hate using it.