Contact OneKey:Crypto & Bitcoin Wallet

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About: OneKey is a open source project of a decentralized wallet that allows users to
self-custody their own digital assets, i.e.


 
  2026-03-26

OneKey Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ONEKEY LIMITED



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit OneKey Website

Privacy Policy: https://help.onekey.so/hc/articles/360002003315

Developer: OneKey Limited




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https://twitter.com/OneKeyHQ



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3 Most reported problems 😔💔

4.7 out of 5

Missing Crypto

2025-04-01

by TampaBruh

This morning marks the 1st time I got confirmation of something that I’ve been noticing since the recent updates Celestia has been missing on my refresh and I’ve had to refresh multiple times to get it to show…………well this morning the worst happen it seems to have deleted itself and my money is gone on what was supposed to be a very protected cold wallet I’ve spent money on the OneKey Pro and turned around and also bought the classic I’m waiting for a response from OneKey a email was sent but I’m disgusted this morning with this I’m tempted to let a few major YouTubers I know about this matter because this is a issue that can’t go ignored and your products are to pricey for this mishaps very disappointing I’ll update if anything changes.

HORRIBLE, complicated, BUY A TANGEM

2025-04-02

by David, P-cola, FL

I DL this and bought the pro based on a YouTuber recommending it. However of the 25+ hot wallets/apps I have used, this one if the worst!!! It's NOT straight forward, there are no good instructions on how to use the app, it's lost my tokens... it's just a poor program. If they would make some videos clearly explaining it, maybe it would be ok. But for general use and trying to just "figure it out" it's horrible. Tangem and even cold card with nunchuck were both FAR easier to use!!!

App needs improvement

2025-04-03

by Arose8284

I would give five stars if the app was updated. When I click all networks my balance doesn’t reflect all networks. I need to individually click in to each network to see my balance for example kaspa or Avax. Tangem wallet integrated all networks on the main home screen to reflect your total balance.




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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a OneKey:Crypto & Bitcoin Wallet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OneKey:Crypto & Bitcoin Wallet.


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