Belong Reviews

The absolute worst renting experience I have ever had, and it isn’t close. Incompetent, unresponsive, and generally useless. The didn’t do any cleaning or maintenance before we moved in, and then tried to charge US for the (very minimal) cleaning we insisted they do after we moved in. They took 3 months to address a leaking roof causing mold in the property (they took so long, it actually put them in violation of California law). Any time you call them, you will get a call center - it doesn’t seem like they have any actual employees in the United States. Currently, we’re stuck without a washer or dryer, because (after 6 months) we finally convinced them that the unit in the home was broken - so they took it away and left a new one, which lacks the correct hookups for the home. Oh, and there’s a third washer currently sitting in the front yard which also didn’t fit; they haven’t gotten around to picking it up, so it’s just sitting out front exposed to the elements.

In terms of Belong itself - it doesn’t work either. I couldn’t even log in for the first 8 months, and never got any response from anyone when I asked support about it. Scheduling a service appointment is incredibly buggy, several UI controls simply don’t work, or will throw an error, forcing you to restart the entire process.

tl;dr, do not, under any circumstances, rent from this app. You will regret it.

Disclaimer: This review is about this app, not Belong . My experience with this app has honestly been a letdown. They skipped mentioning some important safety stuff about the area, like a transition house for inmates nearby – news to me! In the first month, our car disappeared, and over the next five months, my windows took a beating five times, plus my license plate went missing twice. Basic stuff? Yeah, that's where this app struggled, taking three months to hand over my mailbox key and five months to sort out bill payments. Talking to them was like pulling teeth – emails went unanswered for ages. And get this: our neighbor, who shared the backyard, turned out to be a registered child molester! this app conveniently forgot to mention that, and even the landlord didn't know when we finally met on our way out. this app's lack of transparency and lousy communication seriously messed with our peace of mind during our stay.

App forced me to update after opening. Now that I’ve updated, it force closes if I try to initiate payment for next month. Very annoying because I like to pay before the first of the month, since it takes 5-10 days to even process.

I’m not really sure what’s going on, if it’s a system glitch or something. I rent out my home and I’ve been getting randomly charged for items. When I contact support their say it’s a mistake and they will reverse the charge. Fast forward a week, I don’t get a refund and instead I’m charged for something else completely unrelated. It says “fencing” but I rent out a condo and there isn’t even a fence on the property. I really hope this gets resolved.

I made an account with Sign in With Apple on their website. Their app has never worked when trying to sign in though, I reported it as a bug with zero traction.

Not related to app functionality but this app is generally a very poorly run company. I applied for an apartment in Washington state through them where we have a first qualified applicant rule. The site said I was “first in line” only for me to get completely ghosted, never offered a tour despite continually submitting time, and then when I called support for help they said they had offered it to somewhere else. So essentially what happened is that I had $50 stollen from me via the application fee while this app broke our local rental laws.

Have been in a this app home for last 9 months. App makes it really easy to request repairs for my rental.

Lots of resources to support and feel comfortable at home!

Great UI, functionality - my residents will enjoy Belong!

Really easy to request service. The Pros who come by to help out are awesome

It’s never been simpler to get guaranteed rent!

Easy to use; great interface.

I’ve had a seamless experience with this app! My concierge, Nate, is so responsive and considerate and a pleasure to work with. Highly recommend them.

I’ve been waiting for this for so long!

Very well designed and functional. It’s crazy to be able to manage my home through an app!

Excellent way to be able to contact my property manager and get quick and efficient help!

I’ve been a landlord for years and struggled with the stress of rent and residents questions. this app has given me peace of mind and streamlined through Belong .

I can access everything about the home I rent in a single place

These people are the best. Helpful, responsive, and friendly. I can’t recommend them highly enough.

Great way to keep my repair requests organized, very intuitive, and I always get a fast response from my account manager

Belong is so easy to use❤️