Socratic app not working? crashes or has problems?

Socratic Status

Last Updated on 2024-10-30 by Chengdu Unix Technology Co., Ltd

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Common Socratic Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Socratic app on iOS and Android devices. Solve all Socratic app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Socratic iPhone Issues and Solutions

Socratic iOS app crashes, not working, errors
Socratic iOS app network issues
Socratic on iOS has black/white screen

Socratic Android App Issues and Solutions

Socratic has errors/crashing/not working
Socratic server network connectivity issues
Socratic has black screen

Socratic iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Socratic app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Socratic app crashes or not working on Iphone (iOS):

Close and restart the Socratic app on iPhone
Update Socratic app to the Latest Version for iOS
Uninstall and reinstall Socratic iPhone app
Update your iPhone to the latest iOS version

Fix Socratic on iPhone unable to connect to server/internet connection issues::

To resolve Socratic network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Socratic black/white screen (blank screen) on iPhone:

Follow the Socratic iOS app troubleshooting guide Here →

Socratic Android App Issues and Solutions

Fix Socratic not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Socratic app issues:

Force Stop the Socratic App
1. On android, goto "Settings" » click Socratic app. » click "Force Stop".

Update Socratic to the latest version on PlayStore

Clear Socratic App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Socratic app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Socratic.

Fix Socratic unable to contact server/ Socratic internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Socratic » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Socratic » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Socratic on android.

Solve Socratic black/white screens issue on Android:

Follow the Socratic android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chengdu Unix Technology Co., Ltd, developers of Socratic.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit ScanMath Website

Privacy Policy: https://scanmath.com/PrivacyPolicy

Developer: Chengdu Unix Technology Co. Ltd

About this app

You can scan your math question and get instant answers and learn with step-by-step solutions. - Pre-Algebra: Whole numbers, arithmetic, integers, fractions, decimal numbers, roots, factors, percents, ratios, rates, and proportions. - Algebra: linear equations and inequalities, quadratic equations, matrix/matrices, logarithms, functions, graphing. - Trigonometry: trigonometric functions, Pythagorean theorem, identities, conic sections, vectors, matrices, complex numbers, sequences, and series. Scan Math covers most levels of mathematics including but not limited to Trigonometry, Statistics, Algebra, Calculus, arithmetic, and more. When you are stuck with a math problem, just scan it with Scan Math and you’ll get an instant answer and detailed solution. Scan Math is a must-have App for all levels of students. Scan Math is here to help you. Need to check your math homework? Struggling with hard math problems? We offer online help to students of all grades, covering the age of 6-18 years. Feel free to contact our support team for help: support@scanmath.