Contact Lexus Integrated Dashcam Support

by BigDaddyGW

I downloaded this Lexus viewer because the latest lexus main app won’t work on any iPhones running iOS 17 or higher. I confirmed that iOS 16 works using an old iPhone 8 running iOS16 on the regular Lexus app. My hope was this newly released Lexus viewer app would help address the iOS 17 and 18 issues, but this app won’t even connect at all to an 2025 Lexus nx450h+ with factory installed dashcam.

At least the regular Lexus app will connect with iOS 17 you just can’t view any saved recordings nor does live view work either. So I have to carry a microSD reader inside the glove compartment just in case of a crash to show footage to the police. For Lexus vehicle they need to get their act together and fix these apps. I even contacted Lexus corporate care and they don’t even care and just told us to work with our local dealer — very poor customer service!!

by Melissakayultra

I’ve had a tx500h for about 3 months now. DashCam seemed to be installed properly at first and I haven’t had a reason to check into it again, I have assumed it was working properly. This morning I encountered a crazy driver who was very erratic and driving dangerously and I was glad to have the factory dashcam. Pulled over to view and the app says dashcam not connected. The light is green on the dashcam itself, as it has been all along. I’ve tried all morning to connect, and after a long wait “connecting” it always says not connected! There are no recordings or anything available. Biggest waste of $400 ever. Do not bother! Lexus car app is a joke too. Do yourself a favor and get a BMW. This was my first - and will be my last - Lexus. What a joke.

by The Real Quantum Alpha

I finally bought my dream car ‘24 RX350 premium. The dash cam is one of the expensive add ons that I really need. The app won’t connect w/my iPhone 14. Frankly I’m shocked that Lexus has such terrible apps. I looked at other luxury car apps. BMW, Audi, Mercedes all have 4+ star apps.

I wish I had known how poorly rated the Lexus apps beforehand. It would definitely given a second thought about getting a Lexus. At least I’m only leasing for 3 years. 😡

It’s 2024 Lexus. I can buy and off the shelf dash cam that would work for a fraction of why I’m paying for. How is this even possible?!

I’ve already gone back to my salesman to have him fix this. He couldn’t. So I have to come back AGAIN to meet with the “technologist “ to figure this out. For the amount I’m paying for this car TBH I expe things to WORK AS ADVERTISED. Zero stars if I could. 🤬