Club Fitness Reviews

Please fix!!! It’s extremely inconvenient to have to pull out your phone, search for and launch ClubFitness , then navigate through ClubFitness to find my digital barcode to scan in. If you make it available to add to Apple Wallet, you just double click the “Standby” button to open your Apple Wallet. Even better if you have an Apple Watch. You don’t even need to pull out your phone.

Ever since club fitness decided to move to the apps it’s just been an annoyance. I can’t get into the gym because now you have to upgrade to have 24 hour access. But I can’t upgrade my account on ClubFitness ? How does that make sense. Must be some real smart people making these decisions.

I have put my email in 25 times to reset my password and I do not receive an email in my junk or main inbox.

So i cannot even use ClubFitness so i have to wait and knock on the door at 6:00 am in the cold to wait for someone to let me in. Then the people at the desk act like they are very annoyed your app doesn't work.

Club Fitness has gone so downhill over the years. Become such big Corporate, its only teenagers who work there. I am not even sure if they have a manager at the gyms anymore

Have had a club fitness membership for over a decade (so we have the grandfathered rate) which they have slowly found loopholes into forcing us to pay $40. Can only go to one location, can only come during staffed hours, and zero amenities. I’d be okay with all these changes if they would make improvements to justify the costs. But with cracked/bubbling flooring, leaky ceilings, outdated and broken equipment I see no reason for the upcharges. No add a horribly functioning app on top of it, and you’ve lost customers.

Fix the size of the membership scan image so I can actually go in to the gym I pay for. It’s too small and won’t scan, now I have to wait for someone to let me in now even though I should have 24 hour access. Fix this immediately please. Not to mention it’s harder to find now, the old app I never had any kind of issue with whatsoever, so why make that one unusable and this one impossible to be useful?

About to cancel our memberships bc of their crap and greed. Increased everyone’s prices and instead of adding anything for it …they took away everything that used to come included and put it in their “platinum” membership. Businesses like this don’t care about their members whatsoever. Should be 0 stars

ClubFitness is garbage. The barcode doesn’t scan. Before converting everyone to ClubFitness, you think they would’ve checked and made sure it worked. What a joke. Also, the card will not download to the Apple wallet. ClubFitness is garbage.

The old app allowed you to log workouts but this one doesn’t. It’s very convoluted and requires so many extra steps just to input information. The old app at least had a community element to it with seeing users log in their workouts and progress but this one is very stand alone and just overall pointless. It does less for more cost.

The rollout of ClubFitness is an actual masterclass of what not to do. From workouts not transferring to being unable to add your membership to your Apple wallet, it's amazing that someone greenlit this forced migration while lacking the most basic app functionalities. If you have the old app installed, go ahead and keep it downloaded alongside this one. It'll save you additional headache in the meantime.

The only thing I use ClubFitness for is to add my ID to Apple Wallet so I can easily swipe in, and ClubFitness completely broke that functionality. I’m not sure what extra features they were trying to add but I couldn’t care less. They literally just made the membership experience worse without adding anything anyone asked for.

Got a new phone, downloaded ClubFitness and now the email won’t work with my password. I click to reset and no email gets sent to my email or junk folder. Club Fitness get it together. How am I suppose to get in at 3am? This is a joke of an app and idea

I have a bunch of training plans saved on the old app and it doesn’t appear like that feature is even available on the new one. I’d hate to lose everything since the new app doesn’t appear to sync from the old one.

Barcode doesn’t work. App doesn’t open, when I click app icon on my phone, it says “app couldn’t open, retry”. So to open ClubFitness , I have to go to ClubFitness Store and click the open button from within their to open the CF app. Then, when ClubFitness finally is open, the barcode doesn’t work, and I’m unable to open the club fitness doors at several locations. Others have commented the same, and I’ve talked to other members in person who say they have similar issues. 1 star. Paying member, but unable to access the facilities and am always locked out.

This barcode will not let me in. I have to wait for someone to open the door at 5:00 am. I’ve watched other people stand there banging on the door also. I’ve sent an email and was told to turn up the brightness on my phone. When you open the barcode in ClubFitness it automatically turns up the brightness though. I was also told I need to contact the club directly since my barcode and membership number match. I tried calling but you can no longer call the club. The recording tells you to fill out a contact form!

I was randomly kicked out of ClubFitness and cannot get back in no matter how many times I try to log in. I tried logging in through the website and it says my account is deactivated despite the fact that club fitness withdrew the membership fee 3 days ago. What is this??

The prices have gone up tremendously so now my membership no longer includes any amenities except for simple access to the gym. ClubFitness as well is terrible, will not allow me to reset my password. Ive tried deleting ClubFitness , turning off wifi, restarting my phone, etc; and it still says “retry”.

Randomly logged me out and now I can’t get back in. I have changed password, logged in through website with no problems. Never had issues with ClubFitness but it has randomly just decided to stop working. Please fix this.

The recent move to get rid of support of Apple Wallet passes and forcing users to use this cruddy, 1.6/5 star, privacy violating app that *might* be in violation of my contract is unacceptable. The rotating QR codes are a massive inconvenience and are removing the only privacy option.
I don't need my gym to have my IP address and access to my data for them to lose or sell. It’s not appropriate and is a massive change to my 24/7 access to my gym which I have a contractual right to enter.
CF has been making many moves recently to stop people from getting in for free which is fine, but y’all are
This needs to be remedied ASAP.

Continues over and over to add more things to the gym that the overwhelming majority of people don’t want to use and then off loads the cost on everyone by changing legacy memberships and gutting its features so you have to upgrade. Then removes the convenience of the barcode in Apple wallet and in return we get a slow and buggy app that not a single soul is excited about using. So nice that the only real option around is making sure to take full advantage of that.

For months, I can’t even login. ClubFitness says it’s unable to connect to Internet, despite every other app on my phone working fine, so I can’t even resend an invite or check a password. I’ve tried everything, now I can’t even get into the gym because they changed the barcode requirements.

Literally why are they making it so much harder for us to access? I understand that as of right now everything is going up in price and Club is still one of the cheaper routes for a gym. But I’ve notice the company can be very uptight. I’ve seen people who have worked for Club for 10+ years only to be fired for looking for better opportunities (I’m serious). What makes me furious though is the Instagram page of Club Fitness. People commenting their feelings about the new app and memberships. Only for those comments to be DELETED. Just looks really bad on the Clubs part.

Terrible pointless system. We have no need for a new app. Planet fitness doesn’t sound too bad now. Don’t fix what isn’t broken.

Funny the one functionality 99% of users will use ClubFitness for is invisible

Last app was annoying since I think everybody can agree a key card or key fob is fine. Yet the last app worked so don't know why you didn't just first update it and or not change at all. Hope the team sees there 1.2 stars and stops changing things. Been locked out of the gym at 2 in the morning not able to get in because nobody else is here and my barcode for new app won't work.

Another app I have to download? For what? Can we go back to having a card that I can add to my key ring? And then you mine information? Who are you selling it to? ClubFitness is horrible.

Unable to add barcode to apple wallet. No help available on helpline provided. No employees available in the early am when I typically work out. Please fix this glitch.

Seems like they took a step back with this "+" app. Its severely lacking a ton of workouts such as ones utilizing equipment to train. All they have are social workouts that aren't really for people who seriously train hard. Also, the barcode cannot be added to apple wallet due to some bug and you have to display the code through ClubFitness every time.

The title summarizes the issue. The previous app had a large barcode the size of my phone and the ancient scanners at the club still had a hard time picking it up. Needless to say shrinking the barcode didn’t do it any favors. Don’t get me started on the Apple wallet button not working and weight and height being in metric. I thought this was America

Why would you change the membership when you have loyal costumers happy with a product. You are losing business and support, terrible app to add to this change. Seems like a lazy solution to an irrelevant problem.

Old app worked fine, only purpose of ClubFitness for most people will be to check in. For other stuff people will use other apps. Wish I could just use the swipe card over an app.

Can’t add card to Apple wallet. I have no interest in being monitored by ClubFitness.

The scan in code cannot even be added to my wallet, I seriously hope this gets fixed before the legacy app gets shut down

Whoever designed ClubFitness needs to enroll in a Udemy course to learn more about user interfaces. Even a high schooler could do a better job for free. Many valuable features from the old app have been lost, and you can’t add the id to the wallet. The new ID is too small to scan, and the choice of icons is poor. At the very least, use SF Symbols to search for better ones. It seems no effort was put into this new, unattractive app.

Take away amenities and give us this unwanted app? This is going to go over as well as the “new coke” did a few years ago. Nice move Club Fitness management.

barcode doesn’t even work with this new app, at least it did with the old one. Tired of getting stuck out of the gym at night. Paying $25 a month and not being able to use your membership is honestly horrendous. Fix your app.

Won’t add to Apple wallet. When you click “help”. It starts playing inane and irrelevant videos which makes no sense. No one works in gym before 7am so now I can’t get in.

I just joined another gym instead where their app works and I can actually enter and workout.

Forcing customers to move to a new app without being able to transfer the workouts they had previously curated and paid for is appalling. I will be canceling my membership with Club Fitness and signing up with another gym.

Read the privacy policy before you agree to allow a third party (not Club Fitness) to host and use your data without an ability to opt out.

Bring back the fobs and barcodes, and do force members to use an app that doesn’t respect our privacy.

Cannot add ClubFitness to my apple wallet. ClubFitness has a ton of bugs. Too much unnecessary information on ClubFitness that makes it cluttered. Wish we could just use the key fobs again.

It won’t let you add you pass to your wallet like the old app allowed. Use to be able to pull up my pass on my Apple Watch now I can’t. Terrible idea club fitness

Instead of fixing their equipment they decided to waste money on a new app that doesn’t work.

A couple days ago ClubFitness logged me out and will not let me log in or reset/change password, now I have to stop at the desk and have them manually check me in every day and couldn’t access the gym on Labor Day when the gym was unattended even though I pay for a membership that is supposed to give me 24/7 access

This new app is not particularly well done and the fact that every single user of the previous app was forced to get this entirely new app without even migrating all of the users previous data shows me that the owners/stakeholders who made this decision have no clue what they’re talking about and/or the dev team needed some more senior devs

ClubFitness is powered by Trainerize and is a complete program to help people track fitness progress, build workouts, and manage their membership. Glad Club Fitness is finally using this platform!