Contact CAINIAO Support
Company Name: Hangzhou Cainiao Supply Chain Management Co., Ltd.
About: CAINIAO
APP由阿里巴巴旗下菜鳥網絡開發，支持淘寶、天貓、拼多多、京東等大型網購平台包裹合單跨境郵寄。
隨時隨地輕鬆集運、一目了然管理跨境網購嘅包裹！覆蓋中國香港、新加坡、馬來西亞、澳大利亞市場，包含中國內地至港新馬澳各區域空海運集運線路。
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集運無憂—淘寶商品盡情買，跨平台網購無難度
• 方便快.
CAINIAO Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit CAINIAO Website
Privacy Policy: https://ys.cainiao.com/wow/z/fa/cainiaoheader/8eTWDYYCaHSftiy3ZiQQ?wh_ttid=phone
Developer: 菜鳥
11 Most reported problems 😔💔
I ordered in December last year 2025,I havent received my orders until this day my tacking order is CNG00787002234272 and it says my order has expired please assist or refund me
I am having trouble getting a response regarding delivery issues and getting error message when trying to send complaint.
Your company is the most terrified logistics. Never use!! so, NO ALIEXPRESS. I will reuse if aliexpress change to different logistics.
Tracking number AP00781350719283. The courier has never attempted to contact me or delivered (on 8th January). I have the record on my phone since October 2025, and my security cameras didn't detect anybody near my property attempting to deliver. Only normal Australia Post or local couriers with proper deliveries. This is a big lie. When are you going to deliver?
I received a robot dog but don't know if it is the Waggy or the Nicoo. Please help me.
This bag tote I purchased is horribly made. So cheap and no where like the pic I chose from. I want full refund. Send me a return authorization and label to print. I will put a dispute against you and will by social media and word of mouth to not order anything from a company as deceitful as yours is
Charging cable was not included with my smart band.
My package was not delivered, states customer refused to sign, no contact from courier at all. Tracking number is UW060895831CN how to get my package?
Only ship to HongKong, no other places at all.
by Xfmommy
This app only ship to HongKong. And they just simply tell you they can’t ship to other places, and your products will stay there forever.
This is a scam company
by Tommy Atl
When your goods arrive at their warehouse, they will say they cannot be shipped for various reasons and your goods will disappear.
千万不要使用，上当受骗
by 屡战屡败v
千万不要上当受骗
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