Contact PhotoApp Support

by Majotsukai

I downloaded this app earlier in hopes that I could create an AI generated professional headshot for LinkedIn and am extremely disappointed in my experience with PhotoApp.

I opened the app and was pleasantly surprised that I could try the free trial to generate my professional photos. Well, after starting the free trial, when I tried uploading my 12 photos needed to have the AI do its thing, I received an error saying, “unfortunately, your process can’t be completed, you can try again a little later. I’ve been trying and trying to upload these photos to no avail. Another error pops up saying that there are too many people using the AI at the same time and I can’t resolve these errors no matter how many times I try to. On top of all of that, the first time I tried uploading my photos and choosing a model to have AI put my face on, the app told me that I needed to pay $4.99 to move forward, which I did and can’t even use the service! Looking at my subscriptions on the AppleID, I show the original 3 day trial, which will renew at $4.99, and then ANOTHER $4.99 charge that will renew as well again in a week.

As a company, your tactics to charge people TWO fees for a service that doesn’t even work are disgraceful. I would like a full refund of the $4.99 I spent since I can’t use the app or its features.

by GreatAmericanRoadtrip

Update 2: the trick below no longer works. I’ve not had a successful process at all today, with over 6 hours of reinstalling, failing, and trying again. I’m glad the devs stand by their trash product, but that doesn’t mean it’s not trash.

Update 1: This is an update to a previous one-star review that I wrote. Do not believe these developers. They have commented on the majority of negative reviews claiming to care about feedback and asking for follow up to “make things right.” They don’t care, and they won’t respond if you reach out. Here’s the trick to getting the AI features to “work,” but it works about half the time. Hope you have some time to waste. Install the app. Attempt to upload a base. If it doesn’t error out with the generic “cannot be completed” message, wait approximately 30 minutes for the process. The app will either complete the generation, say process failed, or hang on 1 minute until you get the “no worries” hold message. Eventually it will fail out, even if it accepts your model. You will consistently get “too busy” messages. The trick beyond that is to reinstall the app and start the process again. But again: it’s 30 minutes or more, then complete, fail, or hang. Repeat. Repeat. Repeat. And the quality isn’t great. 0/5 use better apps.

by Le Levidawg

I submitted my report to Apple, but I intend to press charges unless I get my refund. Everything in this apps menu states that you’re just activating a free trial. It says “Free Trial enabled” once you tap on the slider, and then it asks you to tap the button which says “Try for Free”. But once you tap on it, it just brings up the full charged amount of $4.99 a week option. If you aren’t paying attention, you’ll assume you’re just signing up for the trial as they advertised and mistakingly sign up, like I did… I can attach video and photo evidence to prove all of this. This app is scamming its customers. I only intended to try the free three day trial. This app actually has a working product, so why are they scamming customers!?!?

Devs/Dev, submit a response or I’m contacting apple and taking legal action. I can’t stand this kind of thievery. And I absolutely can’t stand the idea that it’s happening to hundreds if not thousands of others.