Mutti-App Status

Last Updated on 2024-08-01 by Verkehrsverbund Rhein-Ruhr AoeR

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Common Mutti-App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mutti-App app on iOS and Android devices. Solve all Mutti-App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mutti-App iPhone Issues and Solutions

Mutti-App iOS app crashes, not working, errors
Mutti-App iOS app network issues
Mutti-App on iOS has black/white screen

Mutti-App Android App Issues and Solutions

Mutti-App has errors/crashing/not working
Mutti-App server network connectivity issues
Mutti-App has black screen

Mutti-App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mutti-App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mutti-App app crashes or not working on Iphone (iOS):

Close and restart the Mutti-App app on iPhone
Update Mutti-App app to the Latest Version for iOS
Uninstall and reinstall Mutti-App iPhone app
Update your iPhone to the latest iOS version

Fix Mutti-App on iPhone unable to connect to server/internet connection issues::

To resolve Mutti-App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mutti-App black/white screen (blank screen) on iPhone:

Follow the Mutti-App iOS app troubleshooting guide Here →

Mutti-App Android App Issues and Solutions

Fix Mutti-App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mutti-App app issues:

Force Stop the Mutti-App App
1. On android, goto "Settings" » click Mutti-App app. » click "Force Stop".

Update Mutti-App to the latest version on PlayStore

Clear Mutti-App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mutti-App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mutti-App.

Fix Mutti-App unable to contact server/ Mutti-App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mutti-App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mutti-App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mutti-App on android.

Solve Mutti-App black/white screens issue on Android:

Follow the Mutti-App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verkehrsverbund Rhein-Ruhr AoeR, developers of Mutti-App.

Verified email

Contact e-Mail: [email protected]

About this app

Apropos Zahlen: Deine Tickets – egal ob „klassisch“ oder im eTarif eezy – kannst du mit Kreditkarte, Lastschrift oder PayPal zahlen. Mit dem Kostenairbag kannst du entspannt fahren: Die Fahrt im eTarif eezy ist im VRR Gebiet garantiert niemals teurer als ein EinzelTicket für Erwachsene für die gleiche Fahrtstrecke. Mit eezy kannst du deine Fahrt in Bus und Bahn ganz spontan antreten und direkt mit deinem Smartphone bezahlen. Beim FlexTicket hast du Zugriff auf vergünstigte EinzelTickets und Fahrradtickets – gegen Zahlung eines monatlichen Grundbetrags. Einfach einchecken, auschecken und nur noch die Luftlinie bezahlen: in deiner Stadt, in deiner Region und in ganz NRW. Muttis eTarif – die App der BOGESTRA zum neuen eTarif eezy. Im Ticketshop erhältst du alle VRR-Tickets und auch viele NRW-Tickets. Du hast Anregungen, Hinweise oder Fragen? Auch das neue FlexTicket findest du im Shop. Du möchtest lieber mit „klassischen“ Tickets fahren? Dein Feedback ist uns wichtig.