Contact Hayya to Qatar Support

Trying to change applicant category desperately for 3 weeks, not possible. Status stuck on pending without possibility to change. Support center unaccessible. Match tickets bought, air-tickets bought, travel documents in order, acommodation sorted, yet still may not be able to go to Qatar because this app is not working! The funniest thing is that I was able to change category for my minor son, but not for me! So, is Hayya going to reimburse me for money I spent? And to explain to my son that we may not go to matches after he was looking forward to it for two years?

I applied for Hayya card booked an accommodation which I payed fully received a confirmation but no status update still pending I lost my tickets lost my money my time I had anxiety from the stress they caused me I called them several time with no help or support they answer you to tell you they can’t do anything for you and that’s very frustrating. I feel scammed they took my money and they are not answering on emails. I had the worst kind of experience and I didn’t get to watch any game. That’s really disappointing I’ve never faced anything like that in my life.

The app is linked to a browser and it’s actually very slow … it is “moody” when it comes to accepting photos and copies of passports … it hangs up often … took me 2 hour to add 4 family members … additionally, it has no provision to add the wife … every family member who’s 18 years or older needs to create their own profile and use a unique email… why can’t I create one application for all family members including the wife, children older than 18 and even parents