Contact Tinker FCU Support

This is the most terribly designed app rework you all could possibly do. The way the accounts show left-to-right is terrible compared to how they used to show top-to-bottom, the credit card payments no longer show the full amount of the bill and only show the minimum payment (could you make it any more obvious you want to trick people into debt by making them think the minimum payment is all they need?), loan accounts no longer show the payment and when it’s due on the main screen, and the password requirement prevents passwords over 20 characters (as a cyber security professional, that really annoys me as there’s no reason to cap password length unless you’re gonna cap it at 50 or above to keep it from becoming overly complex). That’s just to name a few issues I’ve had within the first 30 minutes of using this app. I would really like to see this fixed. I’m all for updating how an app looks and updating to multi-factor authentication, but you also took a perfectly functioning system and updated it to function very poorly when all you had to do was take the same look and make it more modern without changing the layout and functionality of everything. I’d give this 0 stars if I could.

The old app worked just fine. There was zero reason to change it. The running balance feature no longer works so you see the debit entries but have no clue how much money you have remaining. I have several phone numbers attached to my account but it won’t let my cell number be one used to validate the account. I sent a message in the app over two weeks ago with no response. I’ve called TFCU Twice and have Been put on hold only to hear that my wait time was over 45 minutes. Writing a bad review was the Only way to be heard. If the issues can’t be resolved I will have to leave TFCU after 17 years bc I rely too much on the app working and having accurate information. I hope the powers that be are willing to do something about this soon. It’s ridiculous. Seriously. Just turn the old app back on. It was perfect. PLEASE.

This new app is the most awful app I’ve ever used. It absolutely should be an embarrassment to such a large Credit Union. It’s not an improvement, the old app was fine. It’s not user friendly. I have to go through many screens to transfer to my other account. I can’t see the balances all on one screen. It made me change my password. It wouldn’t let me use my phone number as the verification, I had to use my husbands. I’m not next to him 24/7 so if I have to reverify it will be an issue. I HATE that it does not show a running balance with the transaction page. I mean they took a basic but usable app and made it so complex it’s near impossible to use. It also will not let me enroll for my other account. Can’t get anyone to answer me. TFCU should be ashamed with their level of customer service lately. Now considering switching banks.