Contact Honda FCU Support

As a credit union/banking institution HFCU is outstanding. Amazing customer service and a welcoming feeling when you walk in. The app however leaves a lot to be desired. When opening the app for the first time I thought I had been teleported back to 2012 and was trying to figure out how to use a touchscreen. The app is just awful. It’s clunky, slow, not intuitive, and visually boring. There are several functionalities I assumed were a given in any banking app by now, but using this one has shown me how wrong I am. I will continue to use this app because I am thrilled with the institution as a whole, however I will not try to convince anyone the app is even just ok, because it’s not.

Can’t see when or how much is due on my credit card! Could care less how much available I have to spend! Balance owed is my only concern an have to jump through hoops to see total amount owed! Old app was simple, user friendly, to the point and much easier to view with larger font! Doesn’t even deserve 1 star in my opinion! Have no need for any of the added features an makes it incredibly difficult having to navigate around the app to get to what I do need! Not to be overdramatic here but seriously makes me want to leave the credit union an transfer my money back to my old bank and will probably do so if this horrible app doesn’t get fixed soon!

I paid two bills and it asked what day to pay them on so I chose the first available option which was the 4th (today is the 2nd). When it came up at the end it is actually paying out on the 8th. This is much worse than before as it’s almost a week later. Also it doesn’t give confirmation numbers that I could see and I accidentally touched the amount box of a bill I wasn’t paying and the only way to move forward was to back out and start over again. Hoping these are bugs that will be fixed.