Citizens Bank - MS Reviews

Citizens Bank Reviews

Published by on 2026-04-16

🏷️ About: Experience the freedom of the Citizens Bank Mobile Banking App! Manage your Citizens Bank account 24/7 using your mobile device. Simply download our app and enroll to start using our Citizens Bank Mobile Banking App and access your account(s).


       


Is Citizens Bank Safe to Use?

We Investigate the app owner's website (Citizensbk.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.7%

🤬 Negative experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 1,382 combined software reviews.

Is Citizens Bank Safe?
Citizens Bank - MS is very safe to use.
66.7/100

  Safety Analysis »»

Is Citizens Bank Legit?
Citizens Bank - MS looks authentic and legitimate.
66.7/100



Read 8 Customer Service Reviews 😠💢

4.9 out of 5
Does not Update automatically

Old app would keep an up-to-date running balance at any time while this new version hasn’t updated in over 48 hours. I have no clue what the running balance is on my card through CitizensBank , the main use of CitizensBank .

Bad review

Won’t let me into my own accounts and tells me that my personal information is wrong. I think I know my own ssn

Love the intent, hate the execution

I tried to login as I usually do, was prompted there was an update, clicked on update and instead of overriding and updating the old app, an entirely new app downloaded. I now have two icons for the same app on my phone. I've been doing his long enough to know this rollout was not executed properly and will cause mass confusion.

Kim

I love the convenience of controlling my account from my cell phone. I have been very pleased with citizens Bank.

Tyesha W

I love everything about citizens bank especially the employees

Love

Love the new app! So easy to navigate and understand!

Thanks!!

Thanks Tina Ball for your hard work and dedication…

Josh

Love the new app



Is Citizens Bank Safe? 🙏

Citizens Bank - MS is very safe to use. JustUseApp Safety Score for Citizens Bank is 66.7/100.
This assessment is based on our NLP analysis of 1,382 user reviews. Combined with the app store average rating of 4.9/5.

Safety Analysis

91.9% of users say app is safe 👍
91.9%

7% of users have some concerns ⚠️
7%

1.1% of users say app is risky 🚨
1.1%


Is Citizens Bank Legit? 💯

Citizens Bank - MS looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citizens Bank is 66.7/100 .
This conclusion is based on analysis of 1,382 user reviews.

🔏 Privacy & Data Safety

Citizens Bank collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location



How was your experience with Citizens Bank - MS? Post a Review




Features

After your enrollment is complete, you can enjoy quick and easy access to your account(s) anytime, anywhere with the Citizens Bank Mobile Banking App.

Simply download our app and enroll to start using our Citizens Bank Mobile Banking App and access your account(s).

Experience the freedom of the Citizens Bank Mobile Banking App! Manage your Citizens Bank account 24/7 using your mobile device.

**There is no charge for use of Citizens Bank’s Mobile Banking App, but messaging, airtime, and data charges from your wireless carrier may apply.

  Contact Support
Developer:
Citizens Bank MS

Contact e-Mail:

Website: